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Skills

  • Process automation implementation
  • Budget forecasting and analysis
  • Process improvement
  • Organization
  • Positive communication and collaboration
  • Business operations
  • Communications
  • Customer feedback analysis
  • Retail sales forecasting
  • Regulatory compliance

Work Experiences

  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Submitted reports to senior management in order to assist them in making business decisions and planning.
  • Taught my team members how to use effective strategies to meet operational and sales goals.
  • Taught newly hired Home Department Managers how to upsell using risk assessment and performance reporting, boosting job expertise within two years.
  • Achieved department footfall growth of 16%.
  • Achieved a 23% increase compared to projections.
  • Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals.
  • Adjusted product pricing strategy.
  • Achieved results within 12 months.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.

Summaries

  • Supervisor with 7 years of experience leading talented salespeople who is results-oriented.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 23% improvement in staff productivity post-training.
  • Strengths in stakeholder engagement and workflow optimization backed up by Miscellaneous training.
  • Achieved results over 6 months.
  • Accomplished leader skilled in cross-training programs.
  • Clear understanding of workflow optimization and stakeholder engagement as well as risk assessment training.
  • Achieved 72% improvement in customer recovery.
  • Achieved success in competitive retail markets.

Accomplishments

  • Trained and mentored a team of 6 employees, achieving high performance and development within the department.
  • Enhanced product layout and promotional signage, leading to a 50% increase in customer satisfaction, measured by feedback surveys.
  • Partnered with marketing and upper management to define seasonal sales goals, achieving a 71% increase in year-over-year revenues.
  • Implemented cross-training initiatives with staff, increasing workforce flexibility and reducing coverage gaps by 13 hours per week.
  • Leveraged Retail software (Jira) to forecast inventory needs, reducing overstock and improving product turnover rates by 34%.
  • Enhanced promotional efforts and collaborated with marketing to increase foot traffic in the department by 2%.
  • Regularly analyzed sales data to identify trends, resulting in actionable insights that boosted department revenue by 3.
  • Developed and optimized seasonal promotional strategies, driving a 7% spike in sales during key shopping periods.
  • Developed and deployed staff training materials focused on customer engagement, which led to a 33% increase in positive feedback.
  • Worked closely with HR to recruit and onboard top retail talent, reducing turnover by 66% and increasing staff retention in 2019.

Affiliations

  • Productivity Management Society (Chicago)
  • Jaycees
  • Institute of Supply Management (ISM)
  • Certified Sales Leadership Professional (CSLP) - Innovation Award
  • Retail Industry Leaders Association (RILA)
  • Institute of Professional Retail Supply Chain Executives
  • American Inventory Control Society (AICS)
  • Supply Chain & Logistics Association (SCLA) Professional Certification
  • Association for Supply Chain Management (APICS)
  • Rotary International

Certifications

  • Certified Inventory Optimization Professional (CIOP)
  • SHRM Certified Professional (SHRM-CP)
  • Cross-Departmental Collaboration Specialist (CDCS)
  • Certified in Risk and Information Systems Control (CRISC)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Leadership in Retail Strategy Certification by Northwind
  • Certified Sales Growth Strategy Professional (CSGSP)
  • Certified Operations Manager (COM)
  • Certified Public Accountant (CPA)

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