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Skills

  • Project organization
  • Methodology implementation
  • First Aid/CPR
  • Pricing tool development
  • Report writing
  • Business operations
  • Process improvement
  • Team building
  • Staff development
  • Conflict resolution

Work Experiences

  • Analyzed injury data trends.
  • Built a seamless communication platform for athletic staff and medical professionals, reducing error rates in injury reporting by 40%.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Benefited over 10 athletes.
  • Answered an average of 3 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Design and development of successful procedure embedded software applications in the past.
  • Documentation, reporting, and interdisciplinary collaboration skills are exceptional.
  • Accomplished Head Athletic Trainer.
  • Achieved a 22% reduction in soft tissue injuries.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Achieved a 24% drop in re-injuries.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Sports industry's success.
  • Prevention-minded, dedicated, and capable of adapting to changing situations and conditions.
  • Customer-focused Sales Representative with 15 years of experience solving problems for clients.

Accomplishments

  • Developed insurance documentation protocols which accelerated approval turnaround time by 33% for injury claims.
  • Authored an injury prevention guide for framework, adopted by 18 regional sports organizations to align with the latest safety standards.
  • Developed injury rehabilitation protocols customized to individual athletes, reducing recovery times by 72% for the 2018 season.
  • Successfully supported 3 athletes through post-surgical rehabilitation, achieving a 25% return-to-competition rate within 6 months.
  • Managed a team of 5 athletic trainers across multiple locations, ensuring uniformity in injury treatment protocols across departments.
  • Maintained updated certifications including Six Sigma, ensuring department compliance and industry leadership in sports healthcare.
  • Led injury documentation and insurance reporting for over 11 athletes, improving claim approvals by 32% within several months.
  • Streamlined the sports injury rehabilitation process, cutting downtime by 41% for high-performance athletes.
  • Served as the point of contact for medical providers, ensuring timely and effective information flow and partnership development for athlete care.
  • Increased sales 11% over 6 months.

Affiliations

  • Association for Computing Machinery
  • International Federation of Sports Physical Therapy
  • International Society of Sports Nutrition (ISSN)
  • International Association of Athletic Trainers’ Societies (IAATS)
  • College Athletic Trainers’ Society (CATS)
  • Freemason
  • American Society of Safety Professionals
  • USA Track & Field Coaches Association
  • International Association of Administrative Professionals
  • Member of The National Society of Physical Activity Practitioners in Public Health

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Dry Needling Certification - Summit Group
  • Certified Public Accountant
  • Vestibular Rehabilitation Certification 2017 - Ironclad Systems
  • Certified Public Accountant (CPA)
  • ServSafe
  • Salesforce
  • Certified Athletic Trainer (ATC) by the Board of Certification, Inc. (BOC)
  • Certified Sports Psychology Coach (CSPC) - International Federation of Sports Psychology
  • Emergency Medical Responder (EMR) - National Safety Council

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