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Skills

  • Communications
  • Sales pipeline management
  • Financial Management
  • Team management
  • Strategic planning
  • Change management and integration (Adobe Creative Suite)
  • MS Office
  • Data collection and analysis
  • Sales strategy development
  • Account management

Work Experiences

  • Achieved a 7% increase in contract extensions.
  • Manufacturing service agreements and quality standards were negotiated by me.
  • Achieved a 2018-over-2017 profit increase of 46%.
  • Began initiative service consultations with customers by asking open-ended questions in order to learn about their needs and preferences.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Reduced customer service complaints by 6% by devising new methods of resolution.
  • Aligned account priorities with company goals.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Achieved improvement after several months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.

Summaries

  • Achieved 5 revenue wins over the past year.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • Achieved 30% improvement in customer engagement.
  • Clear understanding of client relations and workflow optimization as well as process improvement training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strong ability to adapt to new situations and environments.
  • Achieved 44% faster ramp-up times through the development and implementation of a new client onboarding program, enhancing early-stage client engagement and satisfaction.
  • Accomplished in facilitating strong account growth and long-term retention through strategic account plans, leading to 21% expansion in renewals and cross-sells.
  • Account Management Executive Team Manager with 13 years of successful stakeholder engagement and workflow optimization experience.

Accomplishments

  • Optimized the use of category for pipeline management, resulting in a 50% increase in sales forecasting accuracy.
  • Documented and resolved process which led to initiative.
  • Led the successful onboarding of 16 strategic accounts, generating a portfolio expansion worth $80,000.
  • Increased overall account profitability by 69% through targeted upselling of premium-tier services.
  • Streamlined account review processes by incorporating data visualization tools, which improved client visibility and satisfaction by 78%.
  • Led team in a highly effective land-and-expand strategy, resulting in a 36% increase in contract value with key accounts.
  • Collaborated with team of 8 in the development of metric.
  • Collaborated with senior management to adjust account management strategies based on market trends, leading to a 57% increase in wallet share.
  • Introduced a quarterly business review (QBR) process that fostered stronger client relationships, increasing upsell opportunities by 45%.
  • Collaborated with the product development team to implement client feedback into newer versions, resulting in a 20% higher satisfaction rating.

Affiliations

  • Panel Participation at Customer Success Summit 2023, talked on topics involving account growth and retention strategies
  • Society for Marketing Professional Services (SMPS)
  • Lions Club
  • Association for Supply Chain Management (APICS)
  • Member of the Global Institute for Sales and Account Management Innovation
  • Certified Account Manager with ITIL
  • Toastmasters
  • Freemason
  • Professional Membership with International Account Management Association
  • Affiliate, Cross-Functional Team Leadership Committee

Certifications

  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • Apple Certified Associate (ACA)
  • Advanced Sales and Account Manager Certification - Ironclad Systems
  • Professional in Business Analysis (PBA) - Project Management Institute (PMI)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Conflict Resolution in a Corporate Setting - standard
  • Global Account Manager Certification (GAM) - The Global Account Management Association
  • Certified Business Analysis Professional (CBAP)
  • Certified Key Account Manager (CKAM) - category

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