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Skills

  • A/B testing of sales methods
  • Communications
  • Strategic planning
  • Relationship development
  • Budgets
  • Client portfolio management
  • Business Planning
  • Client satisfaction score improvement
  • Operations management
  • Organization

Work Experiences

  • Used QuickBooks to create system and method reports to track quality assurance.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 2%.
  • Achieved results across three years.
  • Achieved a 7% increase in contract extensions.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Achieved this over 18 months.
  • Developed standard operating procedures.
  • Aligned sales and account management efforts through regular cross-departmental syncs, contributing to a combined revenue increase of 59%.
  • Created budgets and prepared quotes for new products and services.

Summaries

  • Achieved recovery of 22% of clients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • Accomplished Account Management Executive specializing in identifying new business opportunities within existing accounts, resulting in 48% revenue growth over one year.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished Account Management Executive.
  • Accomplished this over one year.
  • Account Management Executive Team Manager who is proactive and meticulous, with over 6 years of experience in the system industry.
  • Achieved 30% improvement in customer engagement.
  • Optimize long-term success by effectively balancing targets with resources.

Accomplishments

  • Led the successful onboarding of 16 strategic accounts, generating a portfolio expansion worth $80,000.
  • Identified growth opportunities within inactive accounts, driving an additional 61% in revenue over several months.
  • Developed and spearheaded an account restructuring project that improved retention rates by 34%.
  • Led a team of 3 account managers to consistently exceed revenue targets by 56% through strategic client engagement methods.
  • Worked closely with the marketing team to develop client-specific pitch decks, resulting in 37% higher proposal acceptance rates.
  • Increased overall account profitability by 69% through targeted upselling of premium-tier services.
  • Improved team productivity by 35% with the implementation of SAP, allowing better tracking of account management tasks.
  • Collaborated with senior management to adjust account management strategies based on market trends, leading to a 57% increase in wallet share.
  • Created detailed revenue forecasts for senior leadership, which contributed to a 16% increase in strategic client investments.
  • Documented and resolved process which led to initiative.

Affiliations

  • International Association of Administrative Professionals
  • Association of Sales Operations Professionals (ASOP)
  • Association for Computing Machinery
  • Chief Liaison for the Client Retention Initiative at Vantage
  • Mentorship Role, Women's Leadership and Development in Sales Conference 2024
  • Participant, Revenue Optimization Conference 2018 hosted by Harbor & Co.
  • American Marketing Association (AMA) Member—Focus on Client Relations
  • Freemason
  • Society of Women Engineers
  • Consultant, International Institute of Customer Relationship Management (IICRM)

Certifications

  • Certified Marketing Professional (CMP) - Sales & Marketing Executives International (SMEI)
  • Mastering Client Relationships - program
  • Advanced Sales and Account Manager Certification - Ironclad Systems
  • Certified Sales Leadership Professional (CSLP) – Sales Management Association
  • Managing Cross-Functional Teams Certification - standard
  • Certified Sales Executive (CSE) – Sales & Marketing Executives International (SMEI)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Revenue Management and Forecasting Certificate - procedure
  • Apple Certified Associate (ACA)

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