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Skills

  • Interpreting physician orders
  • Critical thinking and decision-making
  • Process improvement
  • Relationship development
  • Team management
  • Standard coding understanding
  • Customer service
  • Team building
  • Chart pulling
  • Insurance verifying

Work Experiences

  • Audited access logs and updated the centralized security system, achieving Innovation Award for excellence in access management.
  • Collaborated with marketing.
  • Addressed access challenges.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Achieved 17% efficiency gains.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Used Workday to make appointments.
  • Achieved a 76% boost in response times.
  • Achieved a 60% reduction in user delays.

Summaries

  • Access Coordinator with a strong focus on customer service.
  • Access Coordinator with experience troubleshooting complex access issues and developing lasting solutions, reducing operational downtimes by system.
  • Within Miscellaneous, senior Access Coordinator and outstanding performer in strategic planning and process improvement.
  • Access Coordinator experienced in monitoring access logs.
  • Complete patient education is a success.
  • Collaborated with the IT department.
  • Access Coordinator experienced in monitoring access logs, preventing security breaches by flagging and investigating suspicious activity, and maintaining a secure environment.
  • Committed to operational excellence, ensuring access frameworks remained fully compliant with method, and contributing to a 2016 accreditation renewal.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • 9 years of experience as a patient service representative.

Accomplishments

  • Expanded training programs for new employees, resulting in 49% improved procedural adherence during the onboarding process.
  • Ensured all incoming staff and contractors complied with security protocols, contributing to a 83% compliance rate in several months.
  • Enhanced accessibility by updating outdated software in 10 locations, saving the company $64,000 annually.
  • Documented and resolved procedure which led to program.
  • Applied for and secured grant funding of $$71,000 to implement state-of-the-art access technology solutions.
  • Worked with senior management to align access policies with organizational goals, resulting in a 82% reduction in unauthorized access events.
  • Automated compliance checking procedures for recurring access requests, reducing manual workload by 49%.
  • Improved system uptime across 18 locations by collaborating with IT to resolve access issues within the past year.
  • Mentored and trained 11 junior staff on compliance procedures, reducing errors in access management by 65%.
  • Collaborated with team of 11 in the development of category.

Affiliations

  • Society for Human Resource Management (SHRM)
  • International Association of Administrative Professionals
  • Certification Commission for Healthcare Information Technology (CCHIT)
  • National Association of Healthcare Access Management (NAHAM)
  • American Medical Informatics Association
  • Association for Information and Image Management (AIIM)
  • Association of Access Management Professionals (AAMP)
  • National Association for Healthcare Quality (NAHQ)
  • Health Care Compliance Association (HCCA)
  • National Association of Professional Background Screeners (NAPBS)

Certifications

  • Certified Professional Coder (CPC) by AAPC
  • First Aid/CPR Certified
  • Cerner Millennium Fundamentals Certified
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified Access Management Specialist (CAMS)
  • Health Information Management (HIMT) Certification
  • Certified Data Protection Officer (CDPO)
  • Compliance and Access Specialist Certification
  • Certified Healthcare Financial Professional (CHFP)

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