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Skills

  • Supervision
  • Risk mitigation
  • Data trending
  • MS Office
  • Process improvement
  • Error detection and correction
  • Key account management
  • Financial data processing systems (Workday)
  • Business operations
  • Discrepancy resolution

Work Experiences

  • Collaborated with framework customers to determine their needs and deliver program service.
  • Answered 15 calls per three years to help customers with their questions and concerns.
  • Was in charge of contract finances, which included establishing and checking coding procedures, monitoring reports, and updating internal files.
  • Achieved a 15% on-time delivery rate.
  • Implemented and enforced internal controls, workflows, and policies for accounting activity tracking, reconciliation, and reporting.
  • Accomplished a 67% improvement in error detection.
  • Achieved near-total compliance at 77% audit accuracy.
  • Brought project into compliance with policy and legal requirements.
  • Reviewed historical records, current operational data, and forecasting information to identify and capitalize on system enhancement opportunities.
  • Achieved two years turnaround time.

Summaries

  • Adept at optimizing work schedules and task allocations, reducing departmental overtime by 5% while maintaining operational efficiency.
  • Brought programs into full compliance with legal and regulatory standards.
  • Costs were consistently reduced while profits were increased.
  • Achieved near-zero discrepancies.
  • Adept at optimizing work schedules.
  • Accounting expertise in all areas, including accounts payable and receivable, budgeting, and payroll.
  • Balanced client lockbox accounts.
  • Collaborative team player, regularly partnering with cross-functional groups to streamline lockbox processes and improve overall departmental performance.
  • Accomplished Lockbox Administrator.
  • Collaborative team player.

Accomplishments

  • Identified and resolved operational inefficiencies in lockbox functions, resulting in meeting 61% of KPI targets over several months.
  • Led a project to integrate Microsoft Excel into lockbox operations, reducing operational costs by 22%.
  • Collaborated with vendors and clients to troubleshoot lockbox system issues, reducing downtime to an average of 11 minutes per incident.
  • Developed and executed lockbox workflow automation strategies, saving 18 hours of manual processing per week.
  • Optimized lockbox reconciliation processes which won the Employee of the Year for operational excellence in lockbox management in 2019.
  • Successfully reduced client lockbox processing fees by 68% through vendor negotiation and process refinement.
  • Led lockbox system integration projects, ensuring real-time syncing across procedure, which resulted in a smoother transaction flow and increased client confidence.
  • Worked in cross-departmental teams to integrate advanced security measures in lockbox data handling, mitigating risks and staying compliant with HIPAA regulations.
  • Introduced an error detection tool that decreased manual input errors by 29% and improved overall transaction quality.
  • Led disaster recovery plan testing, ensuring lockbox operations met compliance with SOX regulations, maintaining zero downtime during one year.

Affiliations

  • Certified by American Bankers Association (ABA) in Banking Systems Management
  • Active participant in Treasurer's Club with a focus on financial transaction management 2024
  • Member of Electronic Transactions Association (ETA)
  • American Marketing Association
  • Society of Women Engineers
  • Active participant in Technology Resource Group for Lockbox Automation 2019
  • Rotary International
  • Collaborator with The Financial Operations Network for advanced lockbox technologies
  • Affiliate of International Organization for Standardization (ISO) for banking systems compliance
  • Registered practitioner with the Disaster Recovery Institute International (DRI)

Certifications

  • Certified Financial Services Security Professional (CFSSP)
  • Certified Treasury Professional (CTP)
  • Certified Public Accountant
  • National Check Professional (NCP) Certification
  • Six Sigma Green Belt Certification
  • Certified Public Accountant (CPA)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Business Process Professional (CBPP)
  • Financial Risk Manager (FRM)

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