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Skills

  • Business operations
  • Team building
  • Ordering procedures
  • Buffet servicing
  • Supervision
  • Excellent memory for orders and client preferences
  • Efficient bar setup and breakdown for large events
  • Place settings
  • Beverage preparation
  • Regulatory compliance

Work Experiences

  • Adapted quickly to changing event dynamics, adjusting bar service strategy based on crowd size, time-frame, and guest preferences.
  • Assisted in event setup.
  • Achieved a 2023 service excellence award for guest relations.
  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Answered 2 calls per three years to help customers with their questions and concerns.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adapted quickly to changing event dynamics.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Avoided waste in event operations.

Summaries

  • Disciplined Dining Room Attendant capable of efficiently seating customers and assisting wait staff to ensure a smooth and organized dining experience.
  • Consulted closely with clients.
  • Collaborative Event Bartender known for coordinating with catering teams to deliver synchronized meal and drink service, enhancing the overall event flow for guests.
  • Event Bartender with 2 years of successful client relations and team leadership experience.
  • Strengths in cross-functional collaboration and process improvement backed up by Miscellaneous training.
  • Crafted customized event-specific cocktails.
  • Collaborated with event planners.
  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Adept at resolving customer issues.

Accomplishments

  • Reduced wait times by 84% by optimizing bar layout during high-traffic events without compromising service quality.
  • Created a guest-centric atmosphere by offering custom drink recommendations, consistently increasing tip generation by 46% and customer return rate.
  • Partnered with vendors to source unique seasonal ingredients, increasing beverage profitability by 28% for all catered events.
  • Crafted an innovative signature cocktail menu for category, resulting in a 64% boost in attendee engagement and beverage consumption.
  • Implemented a premium liquor upselling strategy during corporate events, achieving an 17 increase in bar revenue.
  • Facilitated smooth coordination with event staff to ensure swift replenishment of bar supplies and seamless guest service throughout the event.
  • Documented and resolved method which led to procedure.
  • Designed and implemented a tracking system for bar stock, minimizing spoilage and increasing efficiency by 31% at initiative.
  • Enhanced guest satisfaction at private events by developing a quick and efficient garnish station, reducing service bottlenecks by 58% during peak hours.
  • Earned recognition as 'Employee of the Month' for demonstrating exceptional customer service and fostering a pleasant atmosphere at large-scale events.

Affiliations

  • United States Bartenders’ Guild (USBG)
  • Rotary International
  • Event Planners Association (EPA)
  • International Council of Nurses
  • Attendee at Tales of the Cocktail Conference - 2016
  • Cicerone Certification - program
  • ServSafe Alcohol Certification - Chicago
  • American Beverage Licensees (ABL)
  • Toastmasters
  • Society of Women Engineers

Certifications

  • Certified Mixologist initiative 2023
  • Certified Bartender – method
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Masterclass Certification in Cocktail Presentation and Garnishing
  • Food Handler Certification (Alcohol and Beverage Focus)
  • Certified Hospitality and Catering Professional – Lakeside Partners
  • Certified Business Analysis Professional (CBAP)
  • Project Management Professional (PMP)
  • Certified Flair Bartender Brightline 2023

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