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Skills

  • Electronic health records (EHR) system implementation
  • Patient feedback system implementation
  • Hiring and recruitment
  • Interdisciplinary communication
  • Project oversight
  • Training and development
  • Clinical workflow optimization
  • Wellness services
  • Seasoned in medical clinical procedures
  • Relationship building and retention

Work Experiences

  • Achieved promotions within 16 years.
  • Boosted patient services in primary care by 15 %.
  • Achieved a 45% decrease in readmission rates for specific conditions.
  • Planned surgeries, handled pre-certifications, and double-checked insurance coverage.
  • Decreased patient complaints by 57% after spearheading a customer service training initiative for front desk staff.
  • Worked with the store manager to keep things running smoothly on a daily basis.
  • Was in charge of a group of 6 pharmacy technicians.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 9%.
  • Achieved zero citations during an audit.

Summaries

  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Advocated for mental health service expansion.
  • Achieved a 15% rise in patient access.
  • Achieved this within 18 years.
  • Achieved zero deficiencies recorded.
  • Achieved a 24% drop in patient no-show rates.
  • Health Center Manager with 12 years of successful data analysis and quality assurance experience.
  • Exceptional communicator and proven problem solver.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of data analysis and quality assurance as well as process improvement training.

Accomplishments

  • Led accreditation efforts for CPA, enhancing compliance with patient care standards and securing long-term operations.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Facilitated a team-driven care initiative that improved patient-centered outcomes while decreasing operational errors by 47%.
  • Increased revenue by 76% year-over-year by optimizing high-demand services and expanding service offerings.
  • Developed a resource allocation model that maximized utilization of healthcare professionals and reduced idle staff time by 30%.
  • Developed continuing education programs for staff, resulting in a 82% increase in certifications earned within three years.
  • Spearheaded the redesign of floor workflows, resulting in a 22% increase in hourly patient capacity.
  • Managed daily operations for a health center serving 17 patients weekly while improving satisfaction rates across all services.
  • Facilitated collaboration between administrative and clinical departments, reducing patient information handling time by 30%.
  • Established a cross-departmental task force to address and reduce patient wait times, achieving a 47% decrease within 18 months.

Affiliations

  • Society for Healthcare Strategy & Market Development (SHSMD)
  • International Association of Administrative Professionals
  • American Medical Informatics Association
  • National Association of Social Workers
  • Health Information and Management Systems Society (HIMSS) Affiliation
  • American Society of Safety Professionals
  • International Association of Healthcare Practitioners (IAHP)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • American College of Healthcare Executives (ACHE)

Certifications

  • CompTIA A+ Technician
  • Certified Nursing Assistant (CNA)
  • Certified Public Accountant (CPA)
  • Health Leadership International (HLI) Certification
  • Public Health Nursing Certification (PHN)
  • Behavioral Healthcare Management Certification
  • CompTIA Network+
  • Population Health Certification
  • Accredited Healthcare Administrator (AHA)
  • Certified Healthcare Access Manager (CHAM)

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