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Skills

  • Payment collection
  • HIPAA compliance
  • Phlebotomy
  • Completing insurance forms
  • Clinic Appointment Scheduling Software Proficiency
  • Simple dressings
  • Handling High-Volume Patient Scheduling
  • Case management
  • Team building
  • Accurate Electronic Medical Records Management

Work Experiences

  • Assisted in telehealth consultations.
  • Achieved a 51% reduction in errors.
  • Assisted with patient education workshops, increasing health literacy among underserved populations by 28% within Denver.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and automated.
  • Achieved a 34% vaccination completion rate.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Improved patient outcomes by educating them about procedures, medications, and other doctor's instructions.
  • Achieved results within several months.
  • Collaborated with clinical staff on patient intake processes.
  • Collaborated with home health, primary care, and specialist providers.

Summaries

  • Positive and upbeat personality with excellent communication abilities.
  • Within Healthcare, senior Nationally Certified Medical Assistant and outstanding performer in vendor management and risk assessment.
  • Awarded for consistently positive feedback.
  • Achieved a 37% reduction in contamination incidents.
  • Achieved over 50% immunization rates.
  • Balanced procedural thoroughness and compassionate care.
  • Adept at conducting glucose tests.
  • Assisted in minor surgical procedures.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Assisted in minor surgical procedures such as suturing.

Accomplishments

  • Liaised between primary care providers and specialists to improve care coordination, leading to a 50% decrease in redundant diagnostics.
  • Executed EKG preparation and administration for 3 patients per day, ensuring accurate data collection for cardiology teams.
  • Administered an average of 3 injections and vaccinations daily while maintaining a 15% patient satisfaction score.
  • Assisted in community-driven healthcare workshops, increasing preventative care participation by underserved populations by 25%.
  • Reduced no-show rates by 42% after initiating reminder and follow-up systems for vaccination appointments.
  • Assisted in the reduction of appointment time by 33% through efficient administration of injections, blood draws, and routine checkups.
  • Collaborated with surgical team in performing minor in-office procedures, resulting in a 44% increase in same-day care options.
  • Contributed to clinic's quality control initiatives through accurate and timely EKG interpretation, improving diagnostic turnaround time by 16%.
  • Resolved product issue through consumer testing.
  • Helped achieve CPA recognition for clinic by meeting benchmarks in patient care assistance accuracy and care quality.

Affiliations

  • National Association for Home Care and Hospice (NAHC)
  • American Red Cross First Aid/CPR/AED Certification
  • Certified Clinical Medical Assistant (CCMA) Certification
  • Emergency Care & Safety Institute (ECSI)
  • Association of Information Technology Professionals
  • American Medical Billing Association (AMBA)
  • Rotary International
  • National Association of Community Health Centers (NACHC)
  • American Society of Clinical Pathology (ASCP)
  • National Healthcareer Association (NHA)

Certifications

  • Certified Nurse Aide (CNA) – National Council of State Boards of Nursing (NCSBN)
  • CompTIA A+ Technician
  • Salesforce
  • Certified Health Information Technician (CHIT) – American Health Information Management Association (AHIMA)
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Certified Electrocardiograph Technician (CET) – National Healthcareer Association (NHA)
  • Patient Care Technician/Assistant (CPCT/A) - metric
  • Basic Life Support (BLS) Certification – American Heart Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Professional Coder (CPC) - AAPC

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