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Skills

  • SPSS/STATA/SAS software proficient
  • Account reconciliation specialist
  • Staff education and training
  • Budget development
  • Customer service expert
  • Collections processing
  • Individual tax returns
  • Advanced critical thinking
  • Certified Public Accountant (CPA)
  • Risk Assessment

Work Experiences

  • Oversaw a team of five accounts receivable clerks.
  • Assisted in streamlining repair processes and updating procedures to ensure consistency in support action.
  • Was in charge of processing payments and applying them to customer balances.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution.
  • Used data analysis and workflow optimization to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Create assignments/opportunities, client prospects, and invoicing parties in SAP based on engagement letters, request forms, and risk analysis.
  • Wrote the annual audit reports in their entirety, including all footnote disclosures.
  • Helped management finalize the annual expense plans.
  • Led a support team that assisted an average of 7 users globally in a 24/7 support environment as a level-three supervisor.

Summaries

  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • Subject matter expert on Jira with exceptional skills and knowledge in client relations.
  • Excellent interpersonal and conflict resolution skills.
  • Senior Analyst is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • Credit control and monetary collections are two of my specialties.
  • Organized Systems Analyst with 5 years of experience assessing, reconstructing, and advancing computer systems.
  • Customer-focused CPA with over seven years of experience at a Big Five accounting firm.
  • Technical expertise combined with the ability to meet project deadlines.
  • Goal-oriented collections manager with a track record of lowering delinquencies and mitigating risks.
  • Workday expert and Microsoft Excel user.

Accomplishments

  • Program Conducted fieldwork audits in accordance with the firm methodology and AICPA pronouncements for non-profits and construction companies.
  • Collaborated with IT to improve the scalability of business intelligence tools, reducing reporting run times by 82%.
  • Drove operational efficiency by integrating new analytics software to enhance real-time decision-making processes across 12 departments.
  • Contributed to corporate strategy initiatives by developing automated monthly financial reports, reducing report generation time by 84%.
  • Designed and developed a process improvement model, ensuring regulatory compliance and reducing operational risk by 72%.
  • Provided essential analytics to support the launch of a new product, which contributed an additional $10 in the company’s first quarter revenue.
  • Generated a 14% reduction in month-end close.
  • Streamlined financial reporting processes across 18 offices, which helped improve data consistency and reduce manual work time by 37%.
  • Handled and resolved the largest Number of reporting discrepancies in one year.
  • Analyzed corporate performance metrics and presented actionable insights to the CFO, driving a $8 investment in capital projects.

Affiliations

  • Association of Information Technology Professionals
  • American Marketing Association (AMA)
  • International Association of Administrative Professionals
  • Certified Data Management Professional (CDMP)
  • Rotary International
  • American Society of Safety Professionals
  • American Statistical Association (ASA)
  • Association of Financial Professionals (AFP)
  • Alumni Association of initiative
  • Member of initiative Analysts Networking Group

Certifications

  • Amazon Web Services (AWS) Certified Solutions Architect
  • Six Sigma Green Belt
  • CompTIA A+ Technician
  • Tableau Desktop Specialist Certification
  • Certified Software Business Analyst (CSBA)
  • Data Visualization Certificate by Meridian
  • Member of system
  • SQL Certified Developer (Oracle, Microsoft, MySQL)
  • FDCPA
  • Microsoft Certified: Azure Data Scientist Associate

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