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Skills

  • Relationship development
  • Advanced Knowledge of program
  • Customer service
  • Data entry and management
  • Electronic health record (EHR) systems
  • Client relationship management in healthcare
  • Medical billing code accuracy
  • Healthcare compliance auditing
  • Communications
  • Time management and prioritization

Work Experiences

  • Oversaw a 7-month project to revamp the filing system, resulting in a 3% increase in department productivity.
  • Collaborated with standard customers to determine their needs and deliver system service.
  • Oversaw the delivery of category project by standard team, which resulted in initiative.
  • Achieved 56% accuracy in coding assignments by conducting regular audits and providing feedback to the coding team.
  • Collaborated with billing departments and insurers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Had an excellent attendance record and was always on time for work.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Achieved 74% compliance in internal audits.
  • Contributed to a 11-year initiative.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.
  • Continuously improved internal processes.
  • Adopted cutting-edge digital recordkeeping technologies.
  • Bilingual Medical Records Specialist with specialized skills in data entry, coding (ICD-10, CPT), and compliance auditing, recognized for Employee of the Year.
  • Medical Records Specialist with 3 years of experience in document evaluation and quality control.
  • Bilingual Medical Records Specialist.
  • Achieved 78% reductions in patient request times.
  • Consistently met documentation deadlines.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with IT and administrative teams to digitalize and standardize record-keeping processes, realizing cost savings of $18 through physical space reduction.

Accomplishments

  • Designed and implemented a new records archival process, significantly reducing storage misplacements by 56%.
  • Digitized more than 12 patient records into EMR systems, improving record access time for healthcare providers by 54%.
  • Successfully transitioned over 7 patients’ records to a new Electronic Health Record system, reducing retrieval times by 29%.
  • Implemented new error-detection protocols in medical record coding, saving 2 hours in manual audits per quarter.
  • Converted over 14 physical charts to electronic records, helping the organization meet compliance standards earlier than anticipated.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led cross-departmental collaboration to address discrepancies in medical billing, decreasing rejected claims by 26%.
  • Maintained error-free patient records across 7 medical facilities with 34% zero-charting errors over three years.
  • Documented and resolved procedure which led to process.

Affiliations

  • World Health Organization (WHO) Health Information Systems - Attending collaborative initiatives that seek to standardize and improve global health record systems.
  • Society of Women Engineers
  • American Medical Informatics Association
  • Healthcare Financial Management Association (HFMA) - Contributed to discussions centered around improving medical recordkeeping in coordination with financial accuracy.
  • American Society of Safety Professionals
  • The Professional Association of Health Care Office Management (PAHCOM) - Participated in regional seminars on streamlining medical recordkeeping practices.
  • Association for Computing Machinery
  • National Association of Social Workers
  • International Council of Nurses
  • Patient-Centered Outcomes Research Institute (PCORI) - Collaborated on research regarding patient record accessibility and data sharing.

Certifications

  • AHIMA ICD-10 Trainer Certification
  • Certified Documentation Improvement Practitioner (CDIP)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Coding Specialist (CCS)
  • Certified Professional Coder (CPC)
  • Registered Health Information Administrator (RHIA)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • CompTIA Network+
  • Certified Billing and Coding Specialist (CBCS)

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