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Skills

  • MS Office
  • Medical billing code accuracy
  • Records review
  • Bilingual communication skills
  • Medical terminology
  • Operational improvement
  • DRG assignment
  • Team training and development
  • Document Processing Accuracy
  • Relationship development

Work Experiences

  • Conducted research and compiled statistical data in order to support cost-cutting and quality-of-care initiatives.
  • Pulled patient records accurately for upcoming appointments and procedures, usually within 5 hours.
  • Assisted healthcare attorneys in court.
  • Contributed to faster billing cycles.
  • Went over the charts and highlighted any information that was missing or incorrect.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Completed within two years.
  • Contributed to a 11-year initiative.
  • Discovered new ways to improve the management of medical records.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.

Summaries

  • Boosted departmental compliance with external audits by 37%.
  • Dedicated performer with experience processing subpoenas and court orders.
  • Collaborated with IT and administrative teams to digitalize and standardize record-keeping processes, realizing cost savings of $18 through physical space reduction.
  • Achieved 78% reductions in patient request times.
  • Achieved 33% faster turnaround times.
  • Aligned documentation with industry standards.
  • Boosted team productivity by 75%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at managing incoming insurance requests.
  • Achieved 43% increase in document processing efficiency by implementing newly streamlined electronic health record software and workflow optimization tools.

Accomplishments

  • Led cross-departmental collaboration to address discrepancies in medical billing, decreasing rejected claims by 26%.
  • Designed and implemented a new records archival process, significantly reducing storage misplacements by 56%.
  • Initiated a paper-to-digital transition for 11 years of historical medical records, completing 55% transfer within the past year.
  • Assisted healthcare attorneys by providing precise medical records, contributing to favorable legal outcomes in 18% of cases.
  • Implemented new error-detection protocols in medical record coding, saving 2 hours in manual audits per quarter.
  • Maintained error-free patient records across 7 medical facilities with 34% zero-charting errors over three years.
  • Trained 2 staff members on ICD-10 and CPT coding, enhancing the accuracy of medical documentation and billing.
  • Successfully transitioned over 7 patients’ records to a new Electronic Health Record system, reducing retrieval times by 29%.
  • Created metrics to monitor medical record retrieval time and efficiency, resulting in a 59% improvement within the first 6 months.
  • Reduced paper-based records handling by 42% through the implementation of HubSpot that automated record indexing.

Affiliations

  • American Marketing Association
  • National Association for Healthcare Quality (NAHQ) - Participated in quality improvement initiatives related to medical records and patient documentation.
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • American Association for Medical Transcription (AAMT) - Contributed to content development for events relating to error reduction in medical transcription services.
  • Society for Health Communication - Actively involved in initiatives to enhance communication related to healthcare record accuracy and patient data integrity.
  • American Hospital Association (AHA) - Attended training sessions on promoting data accuracy in hospital patient records and reducing errors.
  • International Council of Nurses
  • Healthcare Information and Management Systems Society (HIMSS) - Contributed to annual symposiums on the advancement of medical records technology.
  • College of Healthcare Information Management Executives (CHIME) - Attending industry conferences on advancing healthcare records management through technology.

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Legal Health Records Management Certification
  • Registered Health Information Technician (RHIT)
  • Registered Health Information Administrator (RHIA)
  • Medical Records and Health Information Management (MRHIM) Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Healthcare Data Analyst Professional (CHDAP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Joint Commission Accreditation Certification for Medical Records
  • Certification in Electronic Document Management (EDM)

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