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Skills

  • Risk mitigation planning
  • Program proficiency
  • Data throughput improvement
  • Software updates
  • Jira proficiency
  • Helpdesk resolution within specified SLAs
  • Customer satisfaction improvement
  • IT security protocol training
  • Infrastructure Maintenance
  • Networking background

Work Experiences

  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Collaborated with cross-functional teams to streamline IT incident management processes, reducing the average ticket resolution time from one year to one year.
  • Assisted with monitoring VoIP infrastructure.
  • Achieved reduction over three years.
  • Used a variety of diagnostic tools and tactics to identify and resolve technical issues.
  • Was in charge of network security and filtering configurations.
  • Assisted in the development of SAP to meet program completion requirements.
  • Collaborated with HR and IT to onboard new hires.
  • Collaborated with cross-functional teams.
  • Assisted in the deployment of new workstations.

Summaries

  • Subject matter expert on Workday with exceptional skills and knowledge in data analysis.
  • Within Computers Software, senior Information Technology Intern and outstanding performer in budget management and quality assurance.
  • Committed to finding new ways to solve complex business problems.
  • Data reviewer, recordkeeper, and project coordinator with 14 years of experience.
  • Salesforce is second nature to me, and performance reporting is second nature to me.
  • Professional with 18 years of experience looking for a new role with room for growth and advancement.
  • Strengths in team leadership and client relations backed up by Computers Software training.
  • Clear understanding of performance reporting and risk assessment as well as client relations training.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Dedicated to learning, growing, and succeeding in Computers Software.

Accomplishments

  • Interfaced
  • Increased
  • Processed
  • Category Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials.
  • Program Planned, installed, maintained and optimized documentation of all LAN/WAN/VPN network hardware and software, security systems and communication links. Managed all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of program.
  • Method Delivered common codebase with category and metric for 24 x 7 distributed system platforms, essential to primary revenue contracts (e.g. $3 million)
  • Published
  • Website Design: Created accent graphics, banner ads, icons, animations and logos using Photoshop and Illustrator.

Affiliations

  • Microsoft Student Ambassador Program
  • CompTIA Network+ Certification Study Group
  • Cybersecurity and IT Professional Meetup Groups
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Cloud Security Alliance - Austin Chapter
  • Society for Information Management (SIM)
  • IEEE Computer Society
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery

Certifications

  • Apple Certified Associate (ACA)
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Project Management Professional (PMP)
  • Certified Information Systems Auditor (CISA)
  • Microsoft Certified Solution Developer
  • Certified Business Analysis Professional (CBAP)
  • Amazon Web Services Certified Developer
  • Certified Information Security Manager (CISM)
  • CompTIA Security+
  • Certified Information Privacy Professional (CIPP/US)

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