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Skills

  • Organization
  • CRM software for real estate (ServiceNow)
  • Ability to assess title search accuracy
  • Communications
  • Data entry and organization for real estate records
  • Loan estimate preparation
  • Deep knowledge of bankruptcy processes
  • Mortgage document verification
  • Appraisal analysis for equity assessment
  • Business operations

Work Experiences

  • Confirmed documentation met lender requirements.
  • Analyzed and updated loan portfolios worth $11, ensuring documentation was current and regulatory-compliant.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 9%.
  • Collaborated with loan officers and underwriters.
  • Contributed to initiative milestones.
  • Collaborated with legal teams.
  • Contributed to a Top Performer achievement in 2015.
  • Assisted in preparing closing documents.
  • Assumed responsibility for managing FHA and VA loans, ensuring compliance with all specific lender guidelines, contributing to framework milestones.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Accomplished processor responsible for accurate preparation of closing documents.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Accomplished in appraisal analysis.
  • Accurate in preventing financial discrepancies.
  • Contributed to consistent 18% client satisfaction ratings.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Aided in loan decision-making accuracy.
  • Real Estate Processor with 4 years of successful stakeholder engagement and quality assurance experience.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to 75% faster processing times.

Accomplishments

  • Developed and maintained a metrics dashboard that tracked loan closing performance, helping the team achieve 42% on-time closure rate.
  • Assisted in developing a custom mortgage processing module for Power BI, improving internal team processing speed by 20% points.
  • Supervised the implementation of Asana, which reduced loan processing costs by approximately $11 per application.
  • Worked with underwriters to validate property appraisal values against current market trends, leading to the accurate assessment of $15 in assets.
  • Trained and supervised 3 processors, improving team efficiency and reducing error rates by 24%.
  • Successfully prepared closing documents for properties valued at over $6, consistently meeting deadlines and contributing to on-time closings.
  • Played a key role in developing training materials for new mortgage software, improving user adoption and reducing processing times by 85%.
  • Coordinated the appraisal review process for $9 real estate portfolio, ensuring timely valuation updates and lien positioning.
  • Coordinated effort to update SAP platform documentation, resulting in significant improvements in process clarity for all users.
  • Led weekly pipeline review meetings with loan officers, ensuring a 43% completion rate of all outstanding applications by month-end.

Affiliations

  • Center for Real Estate Studies (CRES)
  • Real Estate Cybersecurity Professionals and Practitioners Alliance
  • Freemason
  • Certified Escrow Officer (CEO) process
  • National Escrow and Settlement Property Association (NESP)
  • American Marketing Association
  • Mortgage Action Alliance (MAA)
  • Real Estate Closing Transactions Coordination Group
  • Real Estate Services Providers Council, Inc. (RESPRO)
  • National Notary Association (NNA)

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Real Estate Services Certification (RESC)
  • American Bankers Association (ABA) Residential Mortgage Lender Certificate
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Mortgage Lending Practices Certification
  • Certified Escrow Officer (CEO)
  • Google Certified Professional Cloud Architect

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