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Skills

  • Intuit QuickBooks specialist
  • Process improvement
  • Budget administration
  • ERP (Enterprise Resource Planning) software
  • Delinquent account management
  • Budget development
  • Fiscal budgeting
  • Collections processing
  • Credit decisions
  • Business operations

Work Experiences

  • Looked over collection reports to see how far collections had progressed and how much money was still owed.
  • Used advanced software skills to create documents, reports, and presentations.
  • Created reports that included a variety of metrics and account data.
  • Collaborated with managers to create annual expense plan objectives.
  • Adhered to prescribed scripts and maintained a friendly but firm demeanor while being fully aware of contractual obligations and legal remedies.
  • Discovered major cases of fraud, embezzlement, and outstanding debts.
  • Went to customers' homes to collect payments in person.
  • Oversaw the conversion of multiple client accounting systems to Oracle's web-based financial platform.
  • Researched technical tax issues related to consulting projects ahead of time.
  • Was in charge of forecasting, operations, accounting close, and reporting for a $240 million prescription drug rebate revenue program.

Summaries

  • Tax accounting specialist with a strong analytical background and a track record of working quickly and accurately under pressure.
  • Familiar with the regulatory and legal framework that applies to metric businesses.
  • Dedicated Credit Analyst with experience reviewing credit bureau reports and interacting with business clients.
  • Credit control and monetary collections are two of my specialties.
  • Credit Control Officer is a hardworking individual who is familiar with scripted interactions and collection guidelines.
  • Customer-focused CPA with over seven years of experience at a Big Five accounting firm.
  • Goal-oriented collections manager with a track record of lowering delinquencies and mitigating risks.
  • Account Assistant who is well-versed in Banking and Financial Services practices and clerical support requirements.
  • Interested in enhancing a company's success by paying close attention to detail and having a thorough understanding of regulatory procedures.
  • Certified Public Accountant with extensive experience in general accounting's full life cycle.

Accomplishments

  • Resolved 13 complex credit disputes in Phoenix, recovering over $18 and maintaining long-term relationships with key clients.
  • Successfully negotiated with major clients to reduce past due balances by $10, reinstating them to good standing while maintaining profitable relationships.
  • Conducted in-depth investigations into high-value client credit applications, resulting in a 59% increase in approval accuracy.
  • Generated a 14% reduction in month-end close.
  • Increased sales 5% over several months.
  • Increased the recovery rate of delinquent accounts by 78% through structured collection strategies and direct client communication.
  • Received the Innovation Award in 2020.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed early warning indicators that reduced the exposure to bad debts by 48% for high-risk accounts.
  • Designed an advanced credit scoring model that increased risk assessment accuracy by 16% and decreased bad debts.

Affiliations

  • Association of Chartered Certified Accountants (ACCA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Financial Executives International (FEI)
  • International Council of Nurses
  • Certified Risk Specialist (CRS) 2018
  • Financial Data & Technology Association (FDATA)
  • Toastmasters
  • Project Management Institute
  • International Association of Administrative Professionals

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Professional Debt Recovery Certification from initiative
  • Certificate in Business Finance Risk Management & Credit Risk Assessment by category
  • Certified Credit Risk Specialist (CCRS) from procedure
  • Apple Certified Associate (ACA)
  • Credit Business Associate (CBA) by National Association of Credit Management (NACM)
  • Certified Financial Risk Manager (FRM) by Global Association of Risk Professionals (GARP)
  • Commercial Credit & Underwriting Certification by Moody's Analytics
  • Certified Public Accountant
  • Cisco Certified Network Associate (CCNA)

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