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Skills

  • Case load prioritization
  • Best practices development
  • Customer satisfaction improvement
  • Compliance with Municipal Regulations
  • Flood zone compliance
  • Rapid claim resolution
  • Organization
  • Team management
  • Dispute resolution
  • First Aid/CPR

Work Experiences

  • Assessed flood damage claims on-site and remotely, speeding up claim resolution by 29% using new technology Tableau.
  • Collaborated with engineers.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
  • Addressed compliance issues related to flood zones.
  • Built strong relationships with impacted communities.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with legal teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 19% faster average processing time.
  • Reviewed police reports, medical treatment records, and physical property damage to determine the extent of liability.

Summaries

  • Certified Flood Adjuster recognized for resolving disputes effectively, reducing escalation rates, and ensuring successful settlements for clients.
  • Assessed complex flood claims.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Boosted team efficiency by 49% %.
  • Committed to delivering top-tier service.
  • Closed 38% of claims within tight deadlines.
  • Achieved this in 61% of cases.
  • Committed to leveraging expertise at Summit Group.
  • By applying all policies fairly, she is adept at balancing business and customer interests.

Accomplishments

  • Delivered detailed briefings to legal and regional adjusters, leading to a 50% improvement in the accuracy of claim settlements.
  • Trained cross-functional teams on post-flood response strategies, leading to improved settlement times by 13 days during peak claims volume.
  • Regularly reviewed and updated company standards for flood damage report quality, cutting customer disputes by 67%.
  • Successfully negotiated settlements worth $4 individually, ensuring equitable resolution for policyholders in flood-prone regions.
  • Reduced company expense liabilities by negotiating early resolutions in contested flood claims worth up to $16.
  • Built a standardized tool for estimating loss due to water damage, improving adjuster accuracy metrics by 23%
  • Resolved product issue through consumer testing.
  • Utilized advanced post-incident data analysis to identify system inefficiencies, cutting adjustment processing times by 13 days per claim.
  • Coordinated multi-agency claims efforts in response to mass flooding incidents, overseeing 18 claims while maintaining a 36% standard approval rate.
  • Developed flood risk assessment forecasts that assisted in reducing potential underinsurance issues by 57%.

Affiliations

  • Association for Computing Machinery
  • Institute of Risk Management
  • Independent Insurance Claims Adjusters Association
  • Institute of Hazard Mitigation Planning and Research
  • National Association of Social Workers
  • Project Management Institute
  • International Council of Nurses
  • Society of Women Engineers
  • American Medical Informatics Association
  • Claims Adjusters Association of America

Certifications

  • HAZWOPER Certification - OSHA
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • National Association of Catastrophe Adjusters (NACA) Membership Certification - program
  • Certified Water Restoration Technician (WRT) - framework
  • CCC-One Estimating Certification - standard
  • Professional Liability Adjuster (PLA) Certification - process
  • Advanced Map Reading and GIS Tools for Flood Mapping - initiative
  • ServSafe
  • Auto Claims Adjuster Certification - initiative

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