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Skills

  • Flood mapping technology
  • Case load prioritization
  • Communications
  • Settlement Negotiation
  • Property Inspections
  • Procedure equipment
  • Operational improvement
  • Coverage gap identification
  • Regulatory documentation review
  • Process improvement

Work Experiences

  • Avoided potential penalties.
  • Oversaw claim negotiations within a $5 budget and assisted in successful litigation for complex issues.
  • Accelerated claims closure rates beyond industry standards.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Transported HubSpot to three years customer locations.
  • Achieved a clearer resolution process.
  • Assessed unexplored factors in flood damage.
  • Oversaw the delivery of standard project by category team, which resulted in process.
  • Applied hydrological data analysis techniques.
  • Solved method issues, improved operations, and provided excellent customer service.

Summaries

  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Closed complex flood damage repairs 2 days faster than industry average.
  • Certified Flood Adjuster recognized for effective dispute resolution.
  • With strong case management and relationship-building abilities, I am meticulous, systematic, and highly experienced.
  • Flood Adjuster is a multi-talented Flood Adjuster who is consistently rewarded for planning and operational improvements.
  • Committed to leveraging expertise at Summit Group.
  • Insurance adjuster who investigates and analyzes liability in the event of a personal, casualty, or property loss.
  • Review documentation and assess properties efficiently to determine damage levels, complete cost estimates, and maintain liability control.
  • Assessed comprehensive flood damage.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Managed regulatory documentation compliance, reducing delays in claims processing by 8 hours per claim.
  • Built a standardized tool for estimating loss due to water damage, improving adjuster accuracy metrics by 23%
  • Devised a rapid response protocol for handling severe flood incidents, reducing claim backlogs by 14 cases per week.
  • Collaborated with team of 15 in the development of metric.
  • Regularly reviewed and updated company standards for flood damage report quality, cutting customer disputes by 67%.
  • Examined high-value flood insurance claims, authoring detailed reports that were used to reduce claim payout disputes by 67%.
  • Developed flood risk assessment forecasts that assisted in reducing potential underinsurance issues by 57%.
  • Implemented cost control strategies in flood damage repair assessments, generating potential savings of $15 annually for the company.
  • Reviewed and adjusted claims for property damage caused by floods, achieving a 66% reduction in processing errors.
  • Leveraged geographic information systems (GIS) to refine damage projections, enhancing precision on new claims by 35%.

Affiliations

  • Associate in National Flood Insurance (ANFI) Certification
  • CPCU Society (Chartered Property Casualty Underwriters)
  • Certified Professional in Floodplain Management (CPFM)
  • Risk & Insurance Management Society (RIMS)
  • Lions Club
  • Marine Insurance Adjusters Association
  • Disaster Recovery Institute International (DRI)
  • Jaycees
  • American Society of Floodplain Managers (ASFPM)
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Water Restoration Technician (WRT) - framework
  • National Association of Catastrophe Adjusters (NACA) Membership Certification - program
  • Professional Liability Adjuster (PLA) Certification - process
  • NFIP Undertrained Claims Adjusters Program - method
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Certified Risk Management Professional (CRMP) - process
  • Property Technical Certification (PTC) – Vale Training Solutions
  • Senior Professional Claims Adjuster (SPCLA) Certification - category

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