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Skills

  • Complaint resolution
  • Order accuracy
  • Health and Safety Regulations
  • Regulatory compliance
  • Customer engagement
  • Customer Loyalty Program Development
  • Daily sales tracking
  • Team collaboration and leadership
  • Problem resolution
  • Inventory management

Work Experiences

  • Made product recommendations based on a thorough understanding of each customer's needs and preferences.
  • Consistently maintained a clean and organized workspace.
  • Consistently maintained a clean and organized workspace, reducing cross-contamination risks and earning top marks in health inspections.
  • Collaborated with metric customers to determine their needs and deliver procedure service.
  • Attracted customers.
  • Achieved a 57% boost in follower engagement.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 76% reduction in negative reviews.
  • Actively participated in local process.
  • Made more than 17 batches of coffee per 18 months, keeping an eye on inventory levels to avoid empty machines during busy hours.

Summaries

  • Achieved a 26% increase in service speed.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Certified Barista recognized for coordinating large orders.
  • Certified Barista specializing in reducing waste.
  • Certified Barista is a friendly and outgoing person with excellent interpersonal communication skills.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Boosted customer retention by 19%.
  • Accomplished a 50% reduction in order wait times.
  • Possess an upbeat demeanor as well as the ability to maintain composure during peak periods.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Awarded Excellence Award in recognition of top sales performance for 10 months, achieving 60% sales growth through effective upselling techniques.
  • Established effective employee scheduling practices, ensuring the availability of highly trained staff during critical peak periods and reducing customer wait times.
  • Collaborated with management on menu innovations which increased customer purchase of specialty items by 54%.
  • Effectively managed multiple brewing methods, including espresso machines, pour-over systems, and french presses, delivering high-quality beverages.
  • Regularly exceeded daily target for total drink sales by ensuring consistent quality and engaging with customers to introduce new menu items.
  • Optimized drink preparation techniques for specialty beverages, reducing preparation time by 73% while maintaining presentation standards.
  • Resolved product issue through consumer testing.
  • Designed and promoted a drink-of-the-month campaign that increased customer purchase of featured drinks by 43%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with other baristas to develop efficient shift transition protocols, reducing order backlog times by 81% during peak demand.

Affiliations

  • Freemason
  • American Culinary Federation (ACF)
  • Specialty Coffee Association (SCA)
  • Association for Supply Chain Management (APICS)
  • Local Chamber of Commerce Columbus Small Business Network
  • Retail Excellence in Food Service Recognition Association
  • Inclusive Workplace Program for Restaurant & Hospitality Operations
  • Latte Art Competitor Network
  • International Institute of Coffee Tasting
  • American Marketing Association

Certifications

  • Customer Conflict Mediation Certification from Northwind
  • Small Business Growth Certificate in Food & Beverage from framework
  • Advanced Brewing Techniques Certification from category
  • Inclusive and Ethical Leadership in Hospitality from category
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • Specialty Coffee Association (SCA) Coffee Roasting Skills Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant

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