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Skills

  • Fiscal budgeting knowledge
  • Invoice generation
  • Income tax filing
  • First Aid/CPR
  • Enterprise Resource Planning software
  • Planning and coordination
  • Relationship development
  • Administrative support
  • Security systems
  • Communications

Work Experiences

  • Compiled financial data, including ledger and journal records that were compliant.
  • Designed three years budgets worth over $13 for a 12 person company.
  • Kept track of expenses and entered deposits into Asana while reconciling monthly bank accounts to ensure accuracy.
  • Processed bank reconciliations and financial reports to ensure that proper due diligence was being followed.
  • Trained 16 new clerks on cross-functional collaboration, making sure they understood everything and did an excellent job.
  • Collected, analyzed, and summarized account information to produce accurate financial reports each 18 months.
  • Prepared bank statements, deposits, and other method forms with accuracy and speed.
  • Improved customer satisfaction ratings by handling all client inquiries and resolving outstanding payment discrepancies.
  • Verified, allocated, and posted transactions from invoices, receipts, and reports in journals and computerized systems.
  • Oversaw daily accounting processes, keeping track of accuracy, productivity, and the 4-person team.

Summaries

  • With training in Asana and program auditing, she is capable of handling all aspects of a company's finances.
  • With training in cross-functional collaboration, I am knowledgeable about HubSpot and ledger verification.
  • Dedicated to providing excellent customer service, timely payments, and thorough documentation.
  • Skilled in the use of QuickBooks and the ability to work independently to achieve streamlined operations.
  • Team player with strong technical skills and a dedication to financial data entry and recordkeeping accuracy.
  • 5 years of experience as a Night Auditor in quality assurance.
  • Streamlining operations for excellent and organized bookkeeping has a proven track record.
  • With expertise in payroll administration, account reconciliation, and AP/AR, I am proficient in Power BI and SAP.
  • Expert in Microsoft Excel and quickly and professionally resolving discrepancies.
  • Natural talent for calculating balances and numerical accuracy.

Accomplishments

  • Audited and maintained compliance for 4 real estate transactions annually under RESPA, ensuring 100% regulatory adherence.
  • Spearheaded a RESPA training curriculum for new hires, resulting in 52% reduction in initial errors within the first 10 months of employment.
  • Enhanced RESPA-related customer satisfaction by implementing an improved settlement statement review process, reducing claims by 78%.
  • Produced monthly RESPA compliance reports for 15 branches, highlighting trends and proposing risk mitigation strategies to senior management.
  • Provided consultative feedback during Jira system upgrades, ensuring full RESPA compliance while increasing operational efficiency by 45%.
  • Developed a tracking mechanism for RESPA inquiries which lowered response times by 43% and improved customer satisfaction.
  • Created a RESPA audit risk matrix that helped define priority areas, leading to a 40% faster resolution time for flagged issues.
  • Collaborated with the legal department to assess legal risks associated with RESPA violations, preventing potential penalties for the organization.
  • Investigated and resolved 16 complex RESPA claims, recovering $$169,000 for the company due to wrongful charges.
  • Implemented strategies that improved team multitasking capabilities in processing high-volume RESPA files without compromising on accuracy or speed.

Affiliations

  • Completed continuing education related to the Truth in Lending Act (TILA) and RESPA Integrated Disclosure Rule (TRID) through program.
  • Member of the Financial Services Institute (FSI), focusing on educational opportunities related to RESPA and other compliance frameworks.
  • Volunteer and mentor for procedure, offering free seminars on RESPA compliance and consumer mortgage rights.
  • Obtained Mortgage Loan Originator License with specialized coursework in RESPA and Regulation Z compliance.
  • Recipient of the RESPA Compliance Award from Ironclad Systems, recognized for significantly reducing non-compliance risks in 2023.
  • Active contributor to the Mortgage Compliance Professionals Group on Salesforce, sharing insights and challenges related to RESPA adherence.
  • Certification in Real Estate Settlement Procedures through method, specializing in loan servicing and audit compliance.
  • Professional membership with the Institute of Real Estate Management (IREM) to enhance knowledge of real estate compliance frameworks.
  • Professional training with the Federal Reserve’s consumer regulation division on RESPA and loan documentation processes.
  • Certified participant in the Compliance and Consulting Program at framework, gaining expertise in RESPA and loan origination strategies.

Certifications

  • Certified Financial Services Auditor (CFSA) – Institute of Internal Auditors
  • Real Estate Settlement Services Certification - framework
  • Certified Professional in Compliance and Ethics (CPCE) - framework
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Fraudulent Document Analysis Specialist (CFDAS) - procedure
  • Certified Settlement Agent - metric
  • Certified Fraud Risk Management Professional (CFRMP) - initiative
  • Association for Project Management (APM)
  • Introduction to Mortgage Law and RESPA - Cedar Works 2023
  • CompTIA Network+

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