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Skills

  • Process improvement
  • IT system interoperability
  • MS Office
  • Customer satisfaction improvement
  • Operational cost savings identification
  • Problem resolution
  • Project organization
  • Enterprise architecture development
  • First Aid/CPR
  • Solution architecture governance

Work Experiences

  • Collaborated with cross-functional teams.
  • Cut support costs by 14.
  • Gathered, organized, and entered data into a database system.
  • Defined a strategic vision for IT infrastructure.
  • Aligned 2 departments under a coherent architecture vision.
  • Achieved improvement over three years.
  • Achieved a 22% reduction of technical debt.
  • Collaborated with third-party vendors.
  • Advised on strategic technology investments.
  • Analyzed IT service management processes.

Summaries

  • To optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies, cultivates rapport with individuals.
  • For Computers Software sector businesses, forward-thinking Operations Specialist with 2 years of experience in team leadership.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Analyzes gaps across 15 portfolios.
  • A proven leader in technology standardization efforts, consistently reducing support costs by $2 across enterprise-wide infrastructure.
  • Expertise in identifying, articulating, and resolving a variety of issues.
  • Aligned business capabilities to strategic objectives.
  • Addressed security gaps.
  • Dedicated to learning, growing, and succeeding in Computers Software.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.

Accomplishments

  • Established and chaired an Architecture Review Board (ARB), which improved adherence to industry standards and reduced errors in designs by 72%.
  • Performed deep-dive analysis on system architecture, identifying bottlenecks and optimizing workflows, improving overall throughput by 41%.
  • Led integration efforts across 8 third-party platforms, ensuring seamless functionality and reducing downtime by 37%.
  • Led the digital transformation initiative across 10 divisions, achieving a 18% reduction in technical debt within several months.
  • Partnered with DevOps team to create an automated deployment pipeline with Workday, reducing deployment times by 74%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Established metrics for performance monitoring and provided structured reporting that allowed optimization efforts, cutting system response times by 76%.
  • Collaborated with team of 6 in the development of procedure.
  • Advised on the upgrade of infrastructure to support high-availability services, improving system uptime to 18%.
  • Collaborated with business units and engineering teams to introduce AI-driven solutions that enhanced operational efficiency by 22%.

Affiliations

  • Affiliate, IT Service Management (ITSM) Forum
  • Participant, OBASHI Training and Awareness Forum
  • Member, IEEE Computer Society
  • Mentor, Chief Technology Officer Academy 2022
  • Certified, Certified Information Systems Security Professional (CISSP) 2022
  • Participant, AWS Certified Solutions Architect Meetups Austin
  • Member, International Federation for Information Processing (IFIP)
  • Contributor, Architecture Review Board Best Practices Group
  • Member, Association for Information Systems (AIS) 2018
  • Attendee, Enterprise Architecture Conference 2021 at Boston

Certifications

  • TOGAF 9.2 Certified - Open Group
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Blockchain Architect framework
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Professional Cloud DevOps Engineer – Google Cloud
  • Certified Technology Architect Summit Group
  • Certified Public Accountant (CPA)
  • ArchiMate 3.1 Certified standard

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