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Skills

  • Business operations
  • Compliance with regulatory requirements
  • Accurate loss estimation
  • Benefits review
  • Coverage determination
  • Communications
  • Negotiating settlements with contractors
  • Effective client communication
  • MS Office
  • Cross-functional team collaboration

Work Experiences

  • Avoided litigation risks.
  • Saved $16 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted on-site inspections of properties.
  • Collaborated on claims processing.
  • Assessed total loss claims and worked directly with insurers to ensure fair, prompt payouts for high-profile commercial properties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Concerning 17 high-value claims.

Summaries

  • Adhered strictly to company policies.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Accomplished in high-dollar claims management.
  • Collaborative professional skilled in managing disaster-related claims.
  • Committed to ensuring regulatory compliance.
  • Assessed high-value property damage claims.
  • Strengths in strategic planning and budget management backed up by Insurance training.
  • Achieved risk reductions.
  • Independent Property Claims Adjuster is a multi-talented Independent Property Claims Adjuster who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Insurance industry's success.

Accomplishments

  • Collaborated with legal teams on complex claims, reducing appeal frequency by 28%.
  • Led a team of adjusters during post-hurricane property assessments across 6 counties, completing evaluations within two years.
  • Provided exceptional asset valuation accuracy, leading to a 39% reduction in claims revisions or corrections.
  • Reduced claims processing time by 75% by implementing new workflow automation tools.
  • Evaluated structural damage estimates, ensuring payouts were correct for 4 high-value residential properties.
  • Developed comprehensive damage reports that led to 57% higher successful claim resolution rates.
  • Collaborated with underwriters and legal teams to validate policy compliance, resulting in a 54% reduction in claim disputes.
  • Assisted in revising claims workflows, reducing average payout time from 15 days to 5 days.
  • Handled total loss claims for commercial properties worth 3, ensuring accurate and timely settlement negotiations.
  • Managed high-volume claims during initiative, handling 13 cases with a 78% closure rate ahead of deadlines.

Affiliations

  • Leadership Board Member, Catastrophe Relief Initiative Phoenix/2021
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Freemason
  • International Council of Nurses
  • Construction Defect Claim Alliance
  • Adjuster's Continuing Education Certification Course - 2020
  • Toastmasters
  • Association for Computing Machinery
  • State Licensing Board for Insurance Adjusters - Georgia

Certifications

  • Chartered Property Casualty Underwriter (CPCU) from The Institutes
  • ServSafe
  • Certified Appraisers Guild of America (CAGA) Accreditation
  • Cisco Certified Internetwork Expert (CCIE)
  • State Farm Auto Claims Adjuster Certification from State Farm
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Certified Property and Casualty Underwriter (CPCU) from The Institutes
  • Certified Public Accountant
  • Windstorm Insurance Network (WIND) Associate Certification from Windstorm Insurance Network

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