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Skills

  • On-site inspection precision
  • Problem resolution
  • Benefits review
  • Damage itemization
  • Conflict resolution in insurance claims
  • Budgets
  • Relationship development
  • Maintaining company policy and standards
  • Financial savings through optimal settlements
  • Data analysis for claim trends

Work Experiences

  • Built positive relationships with local insurance brokers.
  • Looked for industry trends on social media and through online sources.
  • Completed settlements within the past year.
  • Closed 70% of claims.
  • Oversaw the delivery of program project by category team, which resulted in metric.
  • Assisted over 16 families.
  • Collaborated with stakeholders on natural disaster claims.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved savings of $17 for 2017.
  • Built positive relationships with local insurance brokers and property owners to expedite the adjustment process on large claims.

Summaries

  • Accomplished in navigating complex property claims.
  • Achieved high client satisfaction in emergency situations.
  • Conducted on-site and remote damage assessments.
  • Committed to ensuring regulatory compliance.
  • Assisted over 15 families in securing temporary housing.
  • Achieved Outstanding Service Award in 2021.
  • Accomplished in high-dollar claims management.
  • Adept at training and mentoring new adjusters.
  • Strengths in strategic planning and budget management backed up by Insurance training.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Executed large-scale damage assessments on high-value commercial properties, coordinating with stakeholders to deliver fair settlements.
  • Evaluated structural damage estimates, ensuring payouts were correct for 4 high-value residential properties.
  • Deployed to Phoenix after natural disasters to conduct thorough damage evaluations, adjusting 17 claims within three years.
  • Led a team of adjusters during post-hurricane property assessments across 6 counties, completing evaluations within two years.
  • Managed a caseload of 13 claims, achieving a consistent claim resolution time 33% faster than the industry average.
  • Reduced claims processing time by 75% by implementing new workflow automation tools.
  • Trained and mentored 8 junior adjusters, increasing departmental processing efficiency by 66%.
  • Investigated and resolved fraudulent or suspicious claims, resulting in savings of 4 for the company.
  • Cultivated long-term relationships with policyholders by providing transparent and timely updates throughout the claims process.
  • Collaborated with underwriters and legal teams to validate policy compliance, resulting in a 54% reduction in claim disputes.

Affiliations

  • Member, Claims and Litigation Management Alliance (CLM)
  • Project Management Institute
  • Society of Women Engineers
  • Toastmasters
  • Leadership Board Member, Catastrophe Relief Initiative Phoenix/2021
  • American Institute for Chartered Property Casualty Underwriters (CPCU Society)
  • National Alliance for Insurance Education & Research
  • American Society of Safety Professionals
  • Independent Insurance Agents & Brokers of America (IIABA)
  • Insurance Fraud Prevention Association (IFPA)

Certifications

  • Certified Property Insurance Adjuster from All-Lines Training
  • CompTIA Network+
  • Certified Appraisers Guild of America (CAGA) Accreditation
  • HAAG Certified Inspector – Residential Roofing from HAAG Engineering
  • Apple Certified Associate (ACA)
  • State-Specific Insurance Adjuster License Ohio from Department of Insurance
  • Cisco Certified Internetwork Expert (CCIE)
  • Auto Damage Appraiser License Oregon from Department of Insurance
  • International Property & Casualty Certification from International Insurance Institute
  • First Aid/CPR Certified

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