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Skills

  • Attention to detail in complex benefits plans
  • Employee feedback analysis on benefits offerings
  • Customer service
  • Problem resolution
  • Process improvement
  • Client-first mentality
  • Conflict resolution in benefits disputes
  • Cross-role training for HR functions
  • Cross-functional team collaboration
  • Benefits platform optimization

Work Experiences

  • Aligned the total rewards package with employee satisfaction surveys.
  • Analyzed employee feedback on benefit offerings.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Looked for industry trends on social media and through online sources.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Addressed gaps in the benefits communications strategy.
  • Assisted 10 employees with Cobra benefits.
  • Completed accurate data entry for 15+ employees' benefits information, reducing payroll discrepancies by 17% over 2023.
  • Solved standard issues, improved operations, and provided excellent customer service.

Summaries

  • Aligned with strict company policy.
  • Clear understanding of stakeholder engagement and quality assurance as well as budget management training.
  • Collaborative leader.
  • Achieved 48% accuracy.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the method business.
  • Client-focused Benefits Service Representative who fosters positive employee relations by delivering fast, accurate resolutions to complex benefit inquiries.
  • Adaptable HR professional cross-trained in multiple roles.
  • Benefits Service Representative is a multi-talented Benefits Service Representative who is consistently rewarded for planning and operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Collaborative leader who reduced recurring deduction errors by 68% through the implementation of daily audits, safeguarding both employee accounts and HR accuracy.

Accomplishments

  • Conducted benefits audits ensuring compliance with 2023 legal standards, resulting in zero compliance issues during state inspections.
  • Facilitated the annual Open Enrollment process for 10 employees, achieving 16% employee participation without additional staffing.
  • Partnered with finance department to execute bi-weekly audits of benefits invoices, identifying overcharges and reducing overall benefit costs by $8.
  • Developed and distributed benefits utilization reports, providing insights that enabled leadership to negotiate 62% reduction in plan fees.
  • Spearheaded initiatives designed to increase retirement plan contributions, achieving a 43% participation growth among 10 employees over the past year.
  • Automated benefits enrollment workflows, reducing manual processing time by 15% and boosting operational efficiency.
  • Created an internal benefits FAQ portal, reducing common employee benefit inquiries by 17% and improving response times.
  • Collaborated with team of 4 in the development of process.
  • Spearheaded a project to update benefits portal user interface, enhancing user experience and improving employee access to account information by 30%.
  • Trained cross-functional HR teams on new benefits platform, increasing overall ticket resolution speed by 60% through shared knowledge.

Affiliations

  • Association of Certified Fraud Examiners (ACFE) – Explore topics on benefit deductions auditing and fraud detection within benefit programs.
  • Retirement Plan Advisory Group (RPAG) – Affiliate member, participating in discussions on optimizing retirement plan offerings and service management.
  • Association for Healthcare Benefits Administrators (AHBA) – Contrieve knowledge on managing healthcare-related benefits more effectively.
  • Association for Talent Development (ATD) – Ongoing learning related to employee engagement and satisfaction through comprehensive benefits programs.
  • National Association of Health Underwriters (NAHU) – Certified as a Benefits Advisor, specializing in health benefits consulting.
  • HR Executive Network – Regularly attend industry events for insights into modern employee benefits strategies and technologies.
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Corporate Benefits Forum – Active contributor in discussions around optimizing employee satisfaction through innovative benefit options.
  • Association for Computing Machinery

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Society for Human Resource Management Senior Certified Professional (SHRM-SCP)
  • Certified Financial Planner (CFP)
  • Retirement Plans Associate (RPA)
  • Google Certified Professional Cloud Architect
  • Advanced Certified Benefits Professional (ACBP)
  • Certified Payroll Professional (CPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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