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Skills

  • Collection Effectiveness Optimization
  • Scheduling
  • Process improvement
  • Cross-departmental collaboration
  • Problem resolution
  • Customized Collection Scripts
  • Presentation design
  • Data-Driven Collections Strategy
  • Business Administration
  • Strategic planning

Work Experiences

  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Gathered and analyzed administrative cost data in order to prepare 18 months budgets for corporate management.
  • Achieved 57% accuracy.
  • Achieved a 34% rise in collections.
  • Assisted customers experiencing financial hardship.
  • Audited and resolved complex discrepancies in customer accounts, reducing errors by 81% over a 3-month review period.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Achieved 35% improvement in collection consistency.
  • Completed 15 employees' bi-weekly payroll.

Summaries

  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Receivables Management Specialist with 10 years of successful workflow optimization and stakeholder engagement experience.
  • Achieved results within the past year.
  • Accomplished in utilizing trend analysis and cash flow forecasting to increase receivables performance. Led initiatives that reduced aging by 4 days and recovered over 35% of overdue accounts.
  • Commended for consistently driving team success through strict adherence to company procedures and effective employee training.
  • Tableau expert with database management experience.
  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Receivables Management Specialist who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Accelerated cash posting.

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved 76% improvement in customer satisfaction by resolving billing disputes quickly and accurately.
  • Developed and executed a streamlined invoice discrepancy resolution process, reducing unresolved billing issues by 75%.
  • Proactively resolved payment disputes with high-value customers, improving invoice recovery rates by 80% and reducing turnover time.
  • Passed internal accounts audits with 100% compliance, demonstrating accuracy in receivable reporting and minimizing financial risk.
  • Led efforts to apply root cause analysis on recurring payment issues, which resulted in a 77% decrease in customer disputes.
  • Introduced payment collection strategies that improved monthly turnover rates by 84%, directly enhancing the company's liquidity.
  • Drafted and presented financial reports that showcased trends in receivables, informing executive decisions on credit policies.
  • Utilized ServiceNow to automate accounts receivable tracking, improving invoicing accuracy and reducing late payments by 37%.
  • Collaborated with credit and sales teams to adjust credit terms for new clients, reducing total outstanding receivables by $17.

Affiliations

  • International Association of Administrative Professionals
  • Toastmasters
  • Women in Finance Network (WiFN) - Receivables Management Member
  • Society of Financial Service Professionals - Finance Chapter
  • Jaycees
  • Finance and Accounting Operations Network (FAON) - Member
  • Project Management Institute
  • Billing and Receivables Leadership Alliance (BRLA) - Participating Member
  • Society of Women Engineers
  • Lions Club

Certifications

  • Credit and Accounts Receivable Management Certification - Ironclad Systems
  • Certified Organization Management Specialist (COMS) - program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Accounts Receivable Management Certification - framework
  • ServSafe
  • Advanced Financial Modeling and Valuation Analyst (FMVA) – Corporate Finance Institute
  • Certified Credit and Risk Analyst (CCRA) - Brightline
  • Certified Receivables Compliance Professional (CRCP) - Northwind
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Collection Professional (CCP) - initiative

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