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Skills

  • Conflict resolution
  • Presentation design
  • Documentation and control
  • Team management
  • Data entry
  • Method equipment
  • Accounts receivable management
  • Supervision
  • First Aid/CPR
  • Process improvement

Work Experiences

  • Was in charge of billing, collection, and reporting for an office that generated over $5 per year.
  • Assisted customers experiencing financial hardship.
  • Completed 15 employees' bi-weekly payroll.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on performance reporting and strategic planning.
  • Boosted team performance by introducing incentive programs aligned with receivables targets, leading to a 35% rise in collections.
  • Boosted team performance with incentive programs.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved a 34% rise in collections.

Summaries

  • Receivables Management Specialist is a multi-talented Receivables Management Specialist who is consistently rewarded for planning and operational improvements.
  • 2 years of experience streamlining processes, managing talented team members, and performing workflow optimization by an educated professional.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Receivables Management Specialist.
  • These abilities, as well as a strong work ethic, are available.
  • Achieved a 44% improvement in team efficiency and accuracy.
  • Strengths in performance reporting and quality assurance backed up by Miscellaneous training.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved improvements through software integration.
  • Receivables Management Specialist who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Meet and exceed business objectives while catering to a wide range of customer needs.

Accomplishments

  • Successfully negotiated payment arrangements, recovering $5 in at-risk funds within 6 days.
  • Designed and executed a customer credit screening methodology to mitigate risk, reducing bad debts by 57% in 2017.
  • Collaborated with the finance team to consistently meet monthly collection goals, leading to 31% improvement in cash flow.
  • Documented and resolved initiative which led to metric.
  • Reduced average collection time by 41% by optimizing payment follow-up strategies and customer relationship management.
  • Simplified the client onboarding process by developing an improved creditworthiness evaluation model, decreasing new account delinquencies by 25%.
  • Resolved product issue through consumer testing.
  • Partnered with sales and operations teams to monitor customer accounts more effectively, leading to timely identification of at-risk accounts.
  • Reduced invoice errors by 48% through the standardization and automation of the invoicing process using Power BI.
  • Exemplified leadership by driving a cross-departmental initiative aimed at bad debt minimization, saving the company $12 annually.

Affiliations

  • Project Management Institute
  • Accounts Receivable Leaders Network (ARLN) - Member
  • Association of Credit and Collection Professionals (ACA International)
  • Women in Finance Network (WiFN) - Receivables Management Member
  • National Outsourcing Association - Debt Collection Specialist Membership
  • Finance Professionals Network - Accounts Receivable Specialist Forum
  • Society for Human Resource Management (SHRM) - Finance and Payroll Contributor
  • Project Management Institute (PMI) - Financial Services Division
  • Chartered Institute of Credit Management (CICM) - Membership
  • American Marketing Association

Certifications

  • International Association of Credit Portfolio Managers (IACPM) Certification - process
  • SHRM Certified Professional (SHRM-CP)
  • SAP Certified Application Associate - SAP S/4HANA Cloud (Accounts Receivable) standard
  • Certified Global Business Services Certification - system
  • Google Certified Professional Cloud Architect
  • Certified Cash Manager (CCM) - framework
  • Certified Credit and Risk Analyst (CCRA) - Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Certified Credit Executive (CCE) – National Association of Credit Management

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