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Skills

  • Report writing
  • Document scanning
  • Team Leadership
  • Interpersonal and written communication
  • Data Management
  • Auto insurance
  • Business operations
  • Underwriting and adjustments
  • Account management
  • Process implementation

Work Experiences

  • Returned customer calls within 14 hours, resolving issues and answering questions quickly.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved results within the past year.
  • Created multi-threaded admin web applications based on standard.
  • Collaborated with standard customers to determine their needs and deliver initiative service.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Analyzed complex insurance claims.
  • Assisted clients in managing and filing claims, achieving a 98% resolution rate within two years.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Double-checked the data's accuracy and integrity.

Summaries

  • Achieved a 74% claim resolution success rate.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Addresses short-term risk exposure.
  • Proven track record of time management and customer service excellence.
  • Among his accomplishments is the creation of a process app for use in the category industry.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Designed innovative insurance packages, increasing customer referrals by 36% in 6 months.
  • Monitored regulatory changes and adjusted internal guidelines, maintaining a process% compliance rate firmwide.
  • Developed training materials for the team on framework, leading to a 58% increase in productivity.
  • Presented tailored insurance strategies to 10 key clients, generating $5 in premium renewals.
  • Collaborated with underwriters and sales teams to secure $13 in new business during 2016.
  • Cultivated relationships within regional insurance networks, leading to 25% business growth in 2021.
  • Strengthened provider relationships through effective dispute negotiations, reducing account churn by 39% over 18 months.
  • Created monthly risk audit reports, decreasing overall claim rates by 33% from previous years.
  • Utilized framework to streamline renewal processes, improving operational efficiency by 38% across all accounts.
  • Facilitated risk-mitigation workshops for clients, leading to a 74% reduction in reported claims.

Affiliations

  • Life Insurance Marketing and Research Association (LIMRA)
  • National African-American Insurance Association (NAAIA)
  • National Association of Insurance Commissioners (NAIC)
  • American Risk and Insurance Association (ARIA)
  • American Institute for Chartered Property Casualty Underwriters (CPCU Society)
  • International Insurance Society (IIS)
  • Insurance Institute of America (IIA)
  • Toastmasters
  • Health Insurance Association of America (HIAA)
  • Society of Insurance Research (SIR)

Certifications

  • Property and Casualty Insurance License Colorado
  • First Aid/CPR Certified
  • Chartered Property Casualty Underwriter (CPCU) - Harbor & Co.
  • Insurance Marketing Certification - Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Accredited Advisor in Insurance (AAI) - Beacon Labs
  • Healthcare Insurance CE Certificates - Washington
  • Annuity Sales Certification - Brightline
  • Health Insurance Associate (HIA) - Cedar Works

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