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Skills

  • Cultural and/or language fluency Portuguese
  • Conflict resolution
  • Customer feedback analysis
  • Point-of-Sale (POS) Systems Operation
  • Budgets
  • Product replacement policy implementation
  • Foot traffic analysis and improvement
  • Cash handling and reconciliation
  • Flexibility with shift rotations
  • Handling high-risk inventory items

Work Experiences

  • Achieved results in 2020.
  • Collaborated with the marketing department on gift card promotions.
  • Consistently met personal goals.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Collaborated with vendors for timely deliveries.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Contributed to store's sales target achievement.
  • Collaborated with management to revise store layout.
  • Talked to customers about SAP, outlined restrictions, and educated them on policies.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.

Summaries

  • Boosted store ratings in Boston by 60%.
  • Adept at delivering detailed sales reports.
  • Sells method and category products while keeping up with changing industry trends and customer preferences.
  • Achieved during the latest store-wide audit in 2017.
  • Store Crew is a multi-talented Store Crew who is consistently rewarded for planning and operational improvements.
  • Conducted detailed reporting on inventory.
  • Accomplished Store Crew member with proficiency in loss prevention practices, ensuring zero shrinkage for high-value stock over a period of three years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 39% growth in product sales over 18 months.

Accomplishments

  • Implemented a delivery tracking system that reduced late deliveries by 62%, enhancing customer satisfaction during key sales periods.
  • Accurately handled over $10 in daily transactions with a 64% accuracy rate, significantly reducing end-of-day discrepancies.
  • Supervised the timely restocking process for Power BI, ensuring shelves were replenished within 18 hours to avoid missed sales opportunities.
  • Increased sales of SAP by 22% after organizing and coordinating staff training workshops to improve product knowledge.
  • Delivered daily sales reports, highlighting inventory shortages and contributing to optimizing stock levels for high-demand items, improving availability by 79%.
  • Executed seasonal inventory audits, leading to a 74% reduction in shrinkage and improved overall stock accuracy.
  • Documented and resolved category which led to standard.
  • Coordinated with the inventory team to ensure proper backstock for promotional items, resulting in a sales increase of 41% during special offers.
  • Managed shift planning and staff scheduling for a team of 9, ensuring optimal coverage during peak business hours and reducing overtime costs by 77%.
  • Enhanced store layout to improve traffic flow, leading to a 75% increase in impulse buys and a smoother customer shopping experience.

Affiliations

  • Customer Experience Professionals Association (CXPA)
  • Society of Human Resource Management
  • National Retail Federation (NRF)
  • Certified Store Associate (CSA) Training Program
  • Retail Compliance Association
  • Store Operations Council
  • American Marketing Association
  • Association of Information Technology Professionals
  • Shift Leaders International Organization
  • Certified Customer Service Professional (CCSP) by Professional Pricing Society

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Retail Operations Professional (CROP) by National Retail Federation (NRF)
  • Microsoft Certified Systems Engineer (MCSE)
  • Effective Communication Skills for Retail by metric
  • Retail Shift Lead Certification by Retail Business Academy
  • Food Handler's Certificate by program
  • Introduction to Retail Loss Prevention by National Retail Security Association
  • Retail Management Certification by American Management Association
  • CompTIA Security+
  • SHRM Certified Professional (SHRM-CP)

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