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Skills

  • Project management
  • Customer and client relations
  • Administrative support
  • Sorting and labeling
  • Spreadsheet management
  • Customer relations and communications
  • Business correspondence
  • Recordkeeping
  • Regulatory compliance
  • Appointment setting

Work Experiences

  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including School Administrative Assistants and clients.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Improved customer service ratings by 5% by training 4 new employees on proper phone handling techniques.
  • Effectively interacted with School Administrative Assistant and School Administrative Assistant, took detailed notes, and distributed minutes to all attendees in one year meetings.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Oversaw 18 calendars in order to coordinate meetings, appointments, and events strategically.

Summaries

  • Data analysis and project management are examples of areas of expertise.
  • HubSpot expert with exceptional strategic planning and typing abilities.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as program and initiative.
  • Commended for cultivating a positive work culture by interacting with employees and customers cheerfully.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 5-person team.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Trained over 16 new staff members in administrative procedures, improving consistency across all office locations.
  • Collaborated with the finance department to optimize the budgeting process for office supplies, cutting costs by 71% without sacrificing quality.
  • Updated and maintained the school calendar, integrating 8 key district and school activities and minimizing scheduling conflicts by 31%.
  • Managed facility schedules to accommodate over 15 school events per year without schedule overlaps.
  • Implemented a new student record management system that improved data retrieval speed by 58% using SAP.
  • Led the implementation of an enhanced document filing system, resulting in a 61% improvement in document retrieval times.
  • Scheduled interviews and coordinated hiring timelines for new potential teachers, decreasing time-to-hire by 84% over several months.
  • Managed vendor relations for service contracts, negotiating favorable terms and saving the school district around $9 in annual expenses.
  • Delivered public presentations to groups of 13 parents during enrollment orientations, sharing crucial information about policies and procedures.
  • Documented and resolved procedure which led to standard.

Affiliations

  • Member of School Occupational Health & Safety Advisory Group
  • Project Management Institute
  • National School Public Relations Association (NSPRA)
  • American Federation of School Administrators (AFSA)
  • International Association of Administrative Professionals (IAAP)
  • Society of Women Engineers
  • Continuous Development Workshops in process
  • Association of Information Technology Professionals
  • Toastmasters
  • Regular participant in Multi-lingual Education & Community Engagement Conferences

Certifications

  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Educational Facility Manager Certification
  • Certification in Attendance & Enrollment Data Reporting
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Google Workspace Certification
  • Recordkeeping and Filing Systems Certification
  • Data Processing Specialist – School Administration Focus

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