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Service Advisor resume examples

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Skills

  • Stocking and replenishing
  • Credit card processing
  • Sale expertise
  • Hull structuring and proportioning
  • Mechanical systems maintenance
  • Asana software
  • Client relationship management
  • Claims analysis
  • Records oversight
  • Medicare and Medicaid eligibility

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Suggested alternatives when a product was out of stock.
  • Averaged 4 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Was in charge of answering customer questions about merchandise and pricing.
  • Used a POS system to itemize and total the purchases of 18 customers.
  • Customer service training processes were implemented and developed by me.
  • Customers' special merchandise orders were placed by me.
  • Answered product questions using up-to-date sales and store promotions information.

Summaries

  • Experienced in Power BI, multi-tasking ability, and eager to take on new and exciting challenges.
  • Customer-focused, strategic-thinking salesperson with more than 20 years of experience in developing relationships, cultivating partnerships, retaining top accounts, and expanding profit channels.
  • Dedicated to exceeding sales targets.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • 16 years of experience in progressive roles of accountability and leadership as a talented Customer Service professional.
  • Service Advisor is articulate and driven to succeed.
  • Service-oriented team player with a track record of providing high-quality support in the Customer Service for 14 years.
  • Service Advisor who has a track record of consistently exceeding sales targets.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Trained
  • Completed
  • Awarded 13 merit increases during the first 11 years of employment.
  • Ensured
  • Liaised
  • Documented and resolved process which led to initiative.
  • Assisted
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored
  • Directed

Affiliations

  • National Association of Social Workers
  • American Society of Safety Professionals
  • Certified Service Consultant – 2018
  • Continuous Education: Vehicle Service Contract Compliance Certification
  • Automotive Service Excellence (ASE) Master Technician Certification – 2024
  • Freemason
  • American Marketing Association
  • Professional Education: Advanced Service Writer Course 2024
  • Continuous Learning Course on Data-Driven Troubleshooting Techniques
  • Automotive Management Institute Online Graduate – 2024

Certifications

  • Project Management Professional (PMP)
  • Certified Dealership Management Professional (CDMP) - Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Protection Officer (CPO)
  • I-CAR Professional Development Program (PDP) - Platinum Service Consultant
  • Automotive Service Excellence (ASE) Certification - Service Consultant
  • ServSafe
  • BMW Service Advisor Certification Program
  • Master Certificate in Automotive Service Performance Metrics - Ironclad Systems
  • FCA Product Master Certification Cedar Works 2017

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