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Skills

  • Staff development
  • Operations analysis
  • Root cause analysis
  • Data Management
  • Statement Reconciliation
  • Materials preparation
  • Hardware evaluation
  • Extremely organized
  • Data-driven decision making
  • Data analysis

Work Experiences

  • Helped standard users in launched by orchestrating a smooth and efficient flow of BI data.
  • Defined process processes and procedures for the entire company, prioritizing cost-effective improvements to data analysis.
  • Increased profitability by 3% through careful expense management changes.
  • Planned and executed events and marketing programs that resulted in 13 times the number of qualified leads that were expected.
  • Took part in real estate change proposals, using available business intelligence to help property managers make better decisions.
  • Created a diagram of current business and operational processes and made suggestions for improvement.
  • Achieved Outstanding Service Award for efficiency.
  • Was in charge of Business Support Analyst's new employee training and development policies.
  • Achieved measurable improvement in user satisfaction score by 75%.
  • Compiled current business intelligence data into reports and polished presentations, highlighting findings and making recommendations for improvements.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Process are well-understood.
  • Achieved long-term cost reductions.
  • Achieved a 43% increase in operational efficiency.
  • Costs were consistently reduced while profits were increased.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Continually looking for new ways to improve business processes.
  • Accomplished in business intelligence and financial modeling, helping forecast budgets with increased accuracy, contributing to 17 in savings aligned with company goals.
  • 10 years of Computers Software industry success from a seasoned business analyst.
  • Accomplished in business intelligence.

Accomplishments

  • Created
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Managed
  • Developed
  • Resolved
  • Identified
  • Business Development: Initiated two key partnerships which resulted in system revenue growth.
  • Improved
  • Researched
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Scrum Alliance Membership - Certified ScrumMaster (CSM) 2019
  • American Medical Informatics Association
  • Jaycees
  • Tableau User Groups the Southwest
  • American Society of Safety Professionals
  • Business Architecture Guild
  • Association for Computing Machinery
  • National Association of Social Workers
  • Lions Club
  • Toastmasters

Certifications

  • Project Management Professional (PMP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Modeling Specialist (CFMS) – system
  • Microsoft Certified: Azure Fundamentals – Microsoft
  • Certified ScrumMaster (CSM) – Scrum Alliance
  • Business Intelligence Certified Professional (BICP) – system
  • Salesforce Administrator Certification - framework
  • Google Analytics Individual Qualification (GAIQ) - Google
  • Project Management Professional (PMP) – Project Management Institute (PMI)
  • Oracle Cloud Infrastructure (OCI) Foundations Certification – Oracle

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