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Skills

  • Miscellaneous regulations
  • Routing correspondence
  • Microsoft Office Suite proficiency
  • AR/AP
  • Labor relations
  • Meeting planning
  • Issue response and resolution
  • Cross-departmental collaboration
  • Check processing
  • Report creation

Work Experiences

  • Was the main point of contact for all outside vendors who needed access to the building.
  • Increased office efficiency by managing client correspondence, tracking records, and communicating data.
  • Quickly resolved category issues and escalated critical issues to Business Support Administrator.
  • Created, documented, and implemented administrative processes to reduce process gaps and effectively train team members in proper protocols.
  • Was in charge of special projects and was very good at problem-solving.
  • Entered invoice data into the company database and updated details, such as customer contacts and delivery dates to keep information current.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Updated the system to better organize office documents, resulting in increased efficiency and productivity.
  • Answered 4 daily phone calls and transferred them to the appropriate Business Support Administrator on a multi-line phone system.
  • Kept detailed inventory records and placed supply orders, reducing costs by tracking usage and sourcing products efficiently.

Summaries

  • Detail-oriented employee who can streamline procedures and keep the office in order.
  • Smooth office procedures and strong client and supplier relationships are two of her strong suits.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced initiative environments.
  • Driven Office Automation Clerk is proud to offer new Miscellaneous team 13 years of quality assurance and data analysis proficiencies.
  • HubSpot and Tableau are advanced skills.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Detail-oriented employee who is committed to the highest levels of organization, productivity, and office management.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Individual who is tech-savvy and knows a lot about Asana and Tableau.
  • Receptionist who is knowledgeable and professional and has experience with administrative support and customer service.

Accomplishments

  • Handled sensitive legal documentation and ensured compliance with state and federal laws, reducing audit risks by 72%.
  • Supported department tech initiative by coordinating with IT and managing device distribution, resulting in 78% productivity improvement.
  • Played a key role in a team-driven policy revamp, influencing 16 policy updates based on comprehensive analysis and employee feedback mechanisms.
  • Guided the transition to a paperless office solution, helping reduce physical storage needs and improve document processing time by 43%.
  • Redesigned the office workstation layout, improving space utilization by 32% and employee satisfaction by 52%.
  • Monitored and maintained compliance with all regulatory requirements for finance, ensuring a successful audit with 15 findings.
  • Spearheaded the implementation of a new procurement system for office supplies, cutting costs by 81% while ensuring continuous availability of resources.
  • Developed an internal knowledge base for administrative procedures, improving employee access to resources and training by 23%.
  • Monitored office budget and negotiated contracts with vendors, yielding an annual savings of 16 while maintaining service level agreements.
  • Managed daily calendar for procedure, ensuring timely coordination of 16 meetings and prioritization of critical deadlines.

Affiliations

  • Member, Administrative Officer Fellowship Project, 2023-2024
  • Volunteer Coordinator, Better Business Bureau Business Support Oscars (2017-2016)
  • Participant, American Association of Office Professionals (2024-Present)
  • Active Member, National Association of Executive Assistants (2024-Present)
  • Active Member, Global Business Support Leaders Network (Columbus)
  • Member, Office Managers Professional Group, 2023-Present
  • Certified Professional in Office Systems Management (2020-Present)
  • Member, Data Governance and Process Efficiency Network (2017-Present)
  • Member, Association of Administrative Professionals (2020-Present)
  • Participant, Northwind Leadership and Development Program, 2016

Certifications

  • American Academy of Financial Management (AAFM)
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Office Specialist (MOS)
  • Certified Salesforce Administrator
  • Microsoft Office Specialist (MOS): Expert in Excel
  • Certified Public Accountant (CPA)
  • Certified Office Manager (COM)
  • Chartered Institute of Procurement & Supply (CIPS) Level 4 Diploma
  • Cisco Certified Network Associate (CCNA)

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