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Skills

  • Client relationship management
  • New market penetration
  • Partnership development
  • Staff management
  • Revenue growth strategy
  • Customer service
  • Business analysis
  • Staffing and scheduling
  • Budgets
  • Strategic planning

Work Experiences

  • Achieved 77% overall business growth.
  • Achieved a 51% increase in qualified leads.
  • Reduced customer service complaints by 10% by devising new methods of resolution.
  • Achieved results in under the past year.
  • Achieved a 67% improvement in customer satisfaction scores.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved 72% year-over-year growth in account renewals.
  • Achieved $10 cost savings across multiple projects.

Summaries

  • Achieved 85% growth in lifetime customer value.
  • Strong ability to adapt to new situations and environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Achieved growth within 6 months.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Business Development Center Manager.
  • Business Development Center Manager is a multi-talented Business Development Center Manager who is consistently rewarded for planning and operational improvements.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Within Miscellaneous, senior Business Development Center Manager and outstanding performer in quality assurance and data analysis.
  • Dedicated to providing high-quality services and products.

Accomplishments

  • Documented and resolved framework which led to process.
  • Incorporated sales automation tools that trimmed business administrative tasks by 55%, reallocating resources to business development initiatives.
  • Orchestrated targeted outreach campaigns that increased lead conversions by 78% within three years.
  • Maximized revenue streams by effectively designing and implementing comprehensive upselling and cross-selling strategies, contributing to 18 in annual revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented process automation, reducing operational costs by 43% and enhancing team focus on strategic sales activities.
  • Facilitated management of strategic negotiations with process, securing 18 high-value contracts and increasing total revenue by 16.
  • Developed and implemented a strategic marketing campaign that generated $4 in new revenue during 2022.
  • Led CRM integration and training, resulting in a 43% increase in client retention over 18 months.
  • Utilized strategic agility to penetrate emerging markets, increasing market share by 71% in Columbus within 2020.

Affiliations

  • American Society of Safety Professionals
  • National Association for Business Economics (NABE)
  • Chamber of Commerce Leadership Council
  • Lions Club
  • American Management Association (AMA)
  • Project Management Institute (PMI) - Business Development Special Interest Group
  • Association for Computing Machinery
  • Young Entrepreneurs Council (YEC)
  • Business Networking International (BNI) – the Southwest
  • Certified Global Business Professional (CGBP) through NASBITE International

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • HubSpot Sales Software Certification
  • Project Management Professional (PMP)
  • Certified Public Accountant
  • Advanced CRM Management Certification Power BI
  • Strategic Business Planning Certificate – standard
  • Customer Experience Management (CXM) Academy Certification
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified

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