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Skills

  • Sales forecasting
  • Sales data analysis
  • Upselling techniques
  • Cold calling
  • CRM systems (e.g., Jira)
  • Communications
  • Customer needs assessment
  • Process improvement
  • Scripted calls
  • Effective prospecting

Work Experiences

  • Adapted quickly to new CRM systems, contributing to a 79% improvement in data entry accuracy and lead management efficiency within two years.
  • Assisted in streamlining the lead qualification process.
  • Boosted conversion rates by 54%.
  • Overcame objections by employing friendly and persuasion tactics.
  • Conducted proactive consultation.
  • Built relationships with C-suite executives.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved growth within 2016.
  • Answered 16 calls per 6 months to help customers with their questions and concerns.
  • Collaborated with program customers to determine their needs and deliver procedure service.

Summaries

  • Collaborated closely with customer support teams to reduce account churn by 69% over the span of 2020, ensuring long-term customer loyalty.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Anticipated unique customer needs.
  • Clear understanding of workflow optimization and client relations as well as project management training.
  • Having the ability to build rapport with each customer.
  • Achieving Employee of the Year-winning results by generating 42% of expected revenue goals within several months, demonstrating exceptional sales performance.
  • Achieved a 45% reduction in churn.
  • Achieved a 22% reduction in churn through collaboration with customer support and proactive resolution of potential account issues.
  • Built enduring partnerships.
  • Achieved award-winning results.

Accomplishments

  • Research-driven approach to understanding customers' requirements led to a 67% increase in personalized sales offerings.
  • Developed and presented quarterly sales performance analyses, directly contributing to a 62% increase in performance.
  • Presented and closed deals with 5 C-Suite executives, generating over $7 in revenue for Cedar Works.
  • Responded to over 8 inbound customer inquiries daily, achieving a customer satisfaction rate of 70% on Power BI.
  • Utilized CRM data insights to identify top-performing sales strategies, resulting in a 37% rise in overall sales team effectiveness.
  • Collaborated with team of 14 in the development of procedure.
  • Adapted sales pitches based on client feedback, increasing close rates by 35% in Miscellaneous.
  • Resolved 6 customer complaints efficiently, contributing to a 52% customer retention increase over several months.
  • Transitioned to a new CRM platform and trained team members, improving overall data authenticity by 66%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Customer Experience Professional Association (CXPA)
  • Freemason
  • Certified Professional Salesperson (CPS) by NASP 2021
  • Certified Inside Sales Professional (CISP) by AA-ISP 2018
  • HubSpot Solutions Partner Program
  • Global Inside Sales Association (GISA)
  • Association of Information Technology Professionals
  • Toastmasters
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Certified Sales Leader (CSL) - Cedar Works
  • Google Analytics Individual Qualification (GAIQ)
  • Project Management Professional (PMP)
  • LinkedIn Social Selling Index (SSI) Certificate
  • Certified Professional Sales Person (CPSP) - National Association of Sales Professionals
  • Certified Customer Success Manager (CCSM) - SuccessHACKER
  • Salesforce Certified Sales Cloud Consultant
  • Certified Business Analysis Professional (CBAP)
  • HubSpot Inbound Sales Certification
  • Apple Certified Associate (ACA)

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