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Skills

  • Microsoft applications proficiency
  • Process improvement
  • Sales forecasting
  • Team building
  • Meeting deadlines consistently
  • Territory management
  • Leadership and team training
  • Team management
  • Award-Winning Sales Performance
  • Contract negotiation

Work Experiences

  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Compared to the previous quarter.
  • Achieved top rankings in the Northeast over 6 months.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Conducted follow-up calls.
  • Increased sales by 9% by providing purchase advice and promoting additional products.
  • Achieved growth within three years.
  • Increased the team's revenue by over $13 in sales.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Folded and arranged process merchandise in attractive displays to increase sales.

Summaries

  • With extensive customer service and sales experience, this Sales Associate is highly motivated.
  • Achieved Outstanding Service Award for outperforming sales targets by 18% in 2016, driving record-breaking results and earning company-wide recognition.
  • Retail professional with exceptional sales skills, a service-oriented personality, and an analytical approach to resolving customer issues.
  • Achieved exceptional sales results over two years.
  • Clear understanding of client relations and quality assurance as well as process improvement training.
  • Achieved 64% client retention increase within three years.
  • Boosted client retention by 21%.
  • Achieved 27% improvement in delivery timeliness.
  • Costs were consistently reduced while profits were increased.
  • Adept at collaborating with warehouse teams.

Accomplishments

  • Collaborated with team of 11 in the development of metric.
  • Handled a portfolio of 13 clients while maintaining a 59% or higher customer retention rate over 18 months.
  • Developed and executed new territory sales strategy that grew market share by 70% in Portland region.
  • Trained and onboarded 9 new sales team members, improving overall team performance by 75%.
  • Documented and resolved method which led to category.
  • Successfully managed a 14-territory region, consistently achieving or exceeding quarterly KPIs by 29%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Helped reduce product return rates by 42% by providing accurate product knowledge and recommendations to customers.
  • Implemented customer feedback initiative that resulted in a 33% increase in customer satisfaction scores.
  • Set up new accounts in framework and successfully onboarded 9 clients, fostering long-term business opportunities.

Affiliations

  • National Association of Sales Professionals (NASP)
  • National Association of Social Workers
  • Society of Business Professionals for Sales Growth
  • Society of Human Resource Management
  • Jaycees
  • International Business Development Network
  • Independent Sales Representative Association (ISRA)
  • International Sales & Marketing Association
  • Mobile Sales Network Group
  • Society of Women Engineers

Certifications

  • Google Analytics Individual Qualification (GAIQ)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant
  • Cisco Certified Network Associate (CCNA)
  • ServSafe
  • Project Management Professional (PMP)
  • Inventory Control Certification by process
  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Leadership and Team Development Certificate

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