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Skills

  • Conflict resolution
  • Staff development
  • Vehicle loading and unloading
  • Standard equipment
  • Public speaking
  • User interface understanding
  • Project management
  • Clerical support
  • Data entry
  • Vehicle inspection and maintenance

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Achieved a President's Club.
  • Assisted sales consultants in vehicle retrieval.
  • Achieved operational readiness for 83% of the fleet.
  • Transported Jira to three years customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted accountability in vehicle tracking.
  • Achieved a 73% reduction in unexpected mechanical failures.
  • Championed eco-friendly cleaning solutions.
  • Cleaned and detailed 14 vehicles per day, ensuring customer satisfaction and vehicle readiness before sale appointments.

Summaries

  • Top-producing salesperson and industry expert in Miscellaneous.
  • Collaborated with the sales team.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Design and development of successful process embedded software applications in the past.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Boosted return business.
  • Adept at conducting thorough inspections.
  • Motivated Lot Technician with experience managing large-scale projects, including budgeting and administration.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Tracked fuel levels and battery charge across the entire vehicle fleet, ensuring readiness for customer test drives.
  • Monitored lot layout and made strategic adjustments to enhance both accessibility and presentation to potential customers.
  • Implemented an efficient vehicle placement plan, cutting fuel costs by 49% over two years.
  • Inputted vehicle data into Jira, enhancing inventory tracking accuracy by 38% while reducing administrative errors.
  • Coordinated with service department for vehicle maintenance scheduling, reducing delays by 17 days.
  • Collaborated with team of 11 in the development of procedure.
  • Implemented enhanced vehicle tracking measures that reduced vehicle misplacement or loss by 75%.
  • Prepared comprehensive reports on vehicle availability and condition, enhancing inventory accuracy and improving sales visibility.
  • Led in-lot traffic management efforts during high-sales events, reducing vehicle congestion and customer wait times by 21%.

Affiliations

  • Toastmasters
  • American Rental Association (ARA) for Equipment and Vehicle Technician Professionals
  • National Automotive Technicians Education Foundation (NATEF)
  • Automotive Recyclers Association (ARA)
  • International Parking & Mobility Institute (IPMI) member
  • Nacional Reinsurance Motor Guarantee Fund Member
  • Automotive Maintenance Repair Association (AMRA)
  • National Vehicle Transportation Association (NVTA)
  • Association for Supply Chain Management (APICS)
  • Automotive Service Association (ASA) Member

Certifications

  • Apple Certified Associate (ACA)
  • Automotive Inventory Management Certification
  • Google Certified Professional Cloud Architect
  • Salesforce
  • Institute of Inspection Cleaning and Restoration Certification (IICRC)
  • Certified Automotive Fleet Manager (CAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Lot Operator (CLO)

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