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Skills

  • Customer service
  • Data collection and analysis
  • Time management
  • Sales forecasting
  • Negotiation
  • Customer experience management
  • Business Administration
  • Staffing and scheduling
  • Microsoft Office Suite
  • Data-driven decision making

Work Experiences

  • Achieved 41% reduction in response time for client inquiries.
  • Achieved a 29% increase in average transaction value per customer.
  • Aligned displays with current trends.
  • Achieved Employee of the Year for exceptional customer service.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Achieved 23% increase in sales consistently.
  • Actively contributed to national product launches.
  • Improved filing systems for confidential client records and reports increased operational efficiency.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Conducted supplier risk management assessments in order to evaluate the procedure program for senior management's planning purposes.

Summaries

  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Professional with over 11 years of experience as a manager for a $16 18 months revenue-generating company.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Strong ability to adapt to new situations and environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Agile Showroom Coordinator with 8 years of experience, effectively multitasking in fast-paced environments while delivering exceptional customer service and product knowledge.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Costs were consistently reduced while profits were increased.
  • Aligned displays with corporate branding.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Conducted competitive analysis and made appropriate adjustments to product displays and promotions, resulting in a 10% improvement in market share.
  • Utilized analytics tools to monitor customer preferences and integrate feedback into future product promotions, contributing to 5% sales increase.
  • Managed inventory turnover, maintaining a reduction in stock shrinkage by 18%.
  • Collaborated with marketing teams to coordinate seasonal campaigns, leading to a 15% increase in showroom visits.
  • Provided personalized product consultations that improved customer satisfaction scores by 53% and increased repeat purchases in high-end Adobe Creative Suite.
  • Collaborated with team of 18 in the development of method.
  • Resolved product issue through consumer testing.
  • Led showroom recruitment efforts, resulting in 6 new hires who met performance expectations and contributed to showroom success.
  • Contributed to a 83% increase in online-to-showroom sales by promoting seamless omnichannel experiences.
  • Directed team efforts in creating highly visual showroom displays, helping to improve foot traffic by 52%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Customer Experience Professionals Association (CXPA) Member
  • Affiliate of Society of Corporate Compliance and Ethics (SCCE)
  • Professional Convention Management Association (PCMA) Event Contributor
  • Lions Club
  • Guest Speaker at method 2020
  • International Visual Merchandising Association (IVMA) Member
  • Contributor to Visual Merchandising Best Practices Guide for metric
  • Project Management Institute

Certifications

  • Certified Professional in Image and Product Presentation – Beacon Labs
  • Retail Financial Management Professional Certification – Summit Group
  • CompTIA Security+
  • Certified Retail Solutions Professional – Cedar Works
  • Certified Public Accountant
  • Project Management Professional (PMP)
  • Certified Inventory and Warehouse Management Specialist – Cedar Works
  • Salesforce
  • Certified Showroom Management Professional (CSMP) – 2017
  • Certified Visual Merchandiser (CVM) - Brightline

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