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Skills

  • Food plating and presentation
  • Customer service
  • Kitchen equipment operation and maintenance
  • Business Analytics for Sales Performance
  • Employee Motivation & Morale Boosting
  • Communications
  • Effective time management
  • Team Leadership
  • Team building
  • Communication and Interpersonal Skills

Work Experiences

  • Was in charge of the grill, stove, and oven, as well as cleaning all of the equipment after each shift.
  • Achieved a rise in positive feedback.
  • Achieved a 19% decrease in drink remakes.
  • Boosted repeat customer visits by 83%.
  • Coordinated team efforts for store deep cleaning.
  • Coordinated team efforts to deep clean and organize the store bi-weekly, achieving full compliance with health and safety standards each time.
  • Adjusted equipment calibration.
  • Implemented a method program and effectively managed employee errors, resulting in a 11% reduction in overall waste.
  • Assumed responsibility for daily cash handling and reconciliation, achieving a 19% accuracy improvement in financial reporting.
  • Was in charge of food costs and inventory management.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Barista Shift Lead is a multi-talented Barista Shift Lead who is consistently rewarded for planning and operational improvements.
  • Strengths in project management and budget management backed up by Food and Beverage training.
  • Accountable for cash management.
  • Barista Shift Lead focused on operational excellence.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Costs were consistently reduced while profits were increased.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • With customers and team members alike, be upbeat and positive.
  • Achievement-driven Barista Shift Lead, specializing in merging customer service with operational efficiency, delivering an elevated guest experience.

Accomplishments

  • Revamped customer complaint resolution process, decreasing complaint resolution time by 50% and improving overall customer rating by 58%.
  • Reduced wastage of milk and other perishable items by 45% through careful monitoring and staff education.
  • Achieved OSHA, improving store compliance with regulatory health and safety standards and reducing infractions by 34%.
  • Reduced average customer wait time by program during peak weekend hours through efficient ordering and queuing systems.
  • Implemented new scheduling techniques, ensuring consistent staffing levels during peak hours, reducing labor costs by 58% while maintaining high customer satisfaction.
  • Improved customer satisfaction by implementing a clear conflict resolution strategy, resulting in 58% decrease in customer complaints.
  • Collaborated with senior management to reduce employee turnover by 43% by refining training programs and fostering a positive team culture.
  • Boosted social media engagement by 41% by training baristas on artistic beverage presentation, leading to increased organic promotions on social platforms.
  • Initiated a new hire onboarding process that improved training efficiency, reducing onboarding time by 16 months.
  • Led a team of 10 baristas to consistently meet daily sales targets, resulting in a 20% increase in overall store revenue.

Affiliations

  • Coffee Educators & Trainers Association
  • Society of Human Resource Management
  • Restaurant Leadership Network
  • National Association of Social Workers
  • American Marketing Association
  • American Society of Safety Professionals
  • SCA Coffee Brewing Professionals Guild
  • Retail Coffee Association Board
  • Rotary International
  • Certified Barista Trainer Organization

Certifications

  • Stress Management & Wellness in the Workplace – Summit Group
  • Certified Food Safety Manager (ServSafe)
  • Time Management and Productivity Strategies – Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Specialty Coffee Barista Level 1 Certification – Barista Guild of America (BGA)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Coffee Roasting & Brewing Techniques Certification – Coffee Quality Institute (CQI)

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