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Skills

  • Public relations with residents and families
  • Team management
  • Customer service
  • Budgets
  • Maintenance coordination and tracking
  • Incident reporting
  • Crisis management
  • Interpersonal relationship building
  • Project organization
  • Problem resolution

Work Experiences

  • Collaborated with senior living teams.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Boosted resident awareness of neighborhood resources by 39%.
  • Achieved a 42% improvement in space utilization.
  • Created a volunteer framework to recruit residents and outside organizations, increasing participation in community service projects by 55%.
  • Achieved a significant uptick in proactive health care utilization.
  • Assumed leadership role in emergency evacuation practice, reducing the building evacuation time by 73% from previous drills.
  • Contributed to a 74% improvement in participants’ overall physical health.

Summaries

  • Experienced in keeping track of policies and enforcing them fairly among residents.
  • Achieved a 15% increase in awareness and usage.
  • Adept at multitasking in fast-paced environments.
  • Award-winning Resident Worker known for increasing resident happiness and engagement with the introduction of new recreational activities, leading to a 24% participation surge.
  • Achieved high satisfaction.
  • Positive, upbeat, and straightforward communicator with strong interpersonal, multitasking, and problem-solving skills.
  • Adept at connecting residents with vital services.
  • Addressed medical concerns promptly.
  • Award-winning Resident Worker.
  • Achieved 32% growth in attendance.

Accomplishments

  • Managed budget across multiple residential service activities, reducing costs by 42% while maintaining service quality.
  • Participated in monthly safety audits, suggesting improvements that led to standard, lowering potential hazards by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with social services to provide legal and financial advice workshops to residents, improving resident financial literacy by 23%.
  • Led a team of 17 staff members, rotating schedules to ensure 24/7 on-call support for residents with a 51% increase in client satisfaction metrics.
  • Reduced energy consumption by 28% after facilitating the installation of eco-friendly appliances across shared living spaces.
  • Collaborated with community health professionals to deliver free healthcare services, increasing the number of residents utilizing this service by 28%.
  • Coordinated emergency evacuation drills, achieving a 24% improvement in response time and readiness among residents.
  • Resolved 10 resident service inquiries per week, with an average resolution time improvement of 44%.
  • Collaborated with team of 7 in the development of process.

Affiliations

  • American Health Care Association (AHCA)
  • Jaycees
  • National Therapeutic Recreation Society (NTRS)
  • National Caregivers Association (NCA)
  • American Academy of Ambulatory Care Nursing (AAACN)
  • Toastmasters
  • Lions Club
  • National Wellness Institute (NWI)
  • Association for Supply Chain Management (APICS)
  • LeadingAge Member Network

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Behavioral Health and Human Services Associate Certification
  • Certified in Strategies for Crisis Intervention and Prevention (SCIP) Lakeside Partners
  • ServSafe
  • Elder Care Specialist Certification – Aging Life Care Association (ALCA)
  • HIPAA Certification – procedure
  • Certified Supervisor of Child Welfare – method
  • Cisco Certified Network Associate (CCNA)
  • NCCHC Correctional Health Professional Certification (CHP)
  • Certified Residential Care Administrator (CRCA) – metric

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