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Skills

  • Budgets
  • Data-driven decision making
  • Communication skills
  • Client engagement and rapport building
  • Product and service sales
  • Lead generation strategies
  • Metrics-driven performance analysis
  • Customer needs assessment
  • Guest seating arrangements
  • Point of sale knowledge

Work Experiences

  • Achieved a 27% lift on underperforming units.
  • Analyzed customer behavior analytics.
  • Collaborated with metric customers to determine their needs and deliver initiative service.
  • Achieved results within 2015.
  • Provided knowledgeable and friendly assistance to customers at every stage of the shopping and purchasing process.
  • Collaborated with Tableau development teams to ensure customer feedback influenced the product roadmap, helping drive a 44% increase in customer satisfaction.
  • Acquired 15 new customers, resulting in 13% revenue for the team.
  • Achieved Top Performer for exceeding monthly sales quotas.
  • Achieved results for 2016.
  • Boosted lead volume by 35%.

Summaries

  • Awarded in 2015.
  • Manage all tasks with a high level of efficiency and precision.
  • Achieved 33% growth in repeat business.
  • Sales Liaison is a dynamic category and standard retail product salesperson with 11 years of experience.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Closed deals exceeding $9.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Certified in advanced CRM platforms (program), managing comprehensive sales pipelines and maximizing conversion through effective data analytics.
  • Closed high-value deals.
  • Maintain market currency and customer preferences to increase sales.

Accomplishments

  • Built territory management strategies that resulted in a 80% YoY growth in local market share and customer acquisition.
  • Spearheaded problem-solving initiatives for customer issues post-sale, achieving 63% customer satisfaction ratings within 2 weeks.
  • Built and maintained relationships with key decision-makers, contributing to a 85% increase in contract renewals and upsell opportunities.
  • Deployed A/B tested email campaigns collaboratively with marketing, resulting in a 29% increase in warm leads over 10 months.
  • Created detailed sales reports to track monthly and quarterly KPIs, leading to data-driven adjustments that improved sales by 7.
  • Negotiated contract extensions that secured over $18 in additional revenue from legacy clients over a 11 month period.
  • Resolved product issue through consumer testing.
  • Conducted market research to adjust pricing strategies, leading to a 79% growth in customer acquisition for the Power BI line.
  • Introduced a new referral program that led to a 25% increase in qualified leads, driving an additional $10 in revenue over 13 months.
  • Utilized consultative selling techniques, resulting in a 15% client satisfaction rate and driving 13 successful referrals within 2018.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • American Marketing Association
  • Certified Sales Professional (CSP) - OSHA
  • LinkedIn Sales Navigator Users Group
  • Toastmasters International
  • National Association for Business Economics (NABE)
  • Entrepreneurs’ Organization (EO)
  • Freemason
  • Global Sales Science Institute (GSSI)

Certifications

  • Certified Public Accountant
  • Google Certified Professional Cloud Architect
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Sales and Business Development Certification - Ironclad Systems
  • Sandler Sales Mastery Certification - Sandler Training
  • Certified Customer Success Manager (CCSM) - Cedar Works
  • SPIN Selling Certification - Huthwaite International
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)

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