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Skills

  • Team leadership and coaching
  • Client follow-up and retention strategies
  • Systems and software programs
  • CRM software expertise (Workday)
  • Analytical problem solver
  • Market trend identification
  • Cross-functional team collaboration
  • Corporate presentation and proposal skills
  • Employee Mentorship and Development
  • Event cost optimization

Work Experiences

  • Had weekly meetings with Banquet Sales Managers to figure out how to get around sales roadblocks.
  • Implemented new inventory management procedures that reduced product theft by 14% in three years.
  • Increased market penetration and sales figures by 16% by leveraging supplier relationships and personally overseeing negotiations.
  • Worked hard to resolve one-of-a-kind and recurring complaints, as well as promote loyalty and improve operations.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Implemented QuickBooks to streamline system procedures and process tasks.
  • Met established KPIs for the company, regional team, and individual performance through teamwork and customer focus.
  • Increased sales volume by introducing new retailers to the product line, such as warehouse clubs and natural food chains.
  • Worked with the advertising department to ensure that advertising messages and retail incentives were consistent.
  • Increased profits by providing excellent customer service, adhering to established procedures, and thoroughly reviewing sales reports.

Summaries

  • Achieved 51% higher profit margins.
  • Banquet Sales Manager is a multi-talented Banquet Sales Manager who is consistently rewarded for planning and operational improvements.
  • By providing support and attentive service, I am diligent in building and retaining accounts.
  • Achieved constant improvement across sales metrics by 28%.
  • Achieved 57% higher event contract win rates.
  • Adept at coordinating complex, large-scale events.
  • Achieved 41% growth in corporate event sales within 18 months.
  • Strategic and analytical, with a motivating leadership style and experience in forming new network connections, marketing products, and expanding territories.
  • Added value through personalized event experiences.
  • Strengths in client relations and strategic planning backed up by Food and Beverage training.

Accomplishments

  • Introduced a customer loyalty program for corporate clients, resulting in 10% growth in repeat bookings within 6 months.
  • Resolved product issue through consumer testing.
  • Led and trained a staff of 10 in closing banquet event sales, boosting overall close rates by 28% within 6 months.
  • Utilized CRM software (metric) to track sales leads and analyze data, improving customer follow-up efficiency by 19%.
  • Tracked and analyzed sales data using initiative, increasing lead conversions by 54% over two years.
  • Implemented streamlined processes for event setup and breakdown, reducing execution time by 54% while maintaining service excellence.
  • Organized more than 16 banquet events per year, which contributed to a 26% year-over-year revenue growth in banquet services.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Enhanced event profitability by negotiating corporate contracts more effectively, resulting in a 60% rise in profit margins while improving client satisfaction.
  • Proactively built partnerships with program vendors, reducing event supply costs by 42%, while improving event quality.

Affiliations

  • Certified Special Events Professional (CSEP) Certification
  • American Hotel & Lodging Association (AHLA)
  • American Marketing Association
  • Society of Government Meeting Professionals (SGMP)
  • Society for Hospitality and Foodservice Management (SHFM)
  • American Medical Informatics Association
  • Foodservice Consultants Society International (FCSI)
  • Global Business Travel Association (GBTA)
  • Association for Supply Chain Management (APICS)
  • Certified Hospitality Sales Professional (CHSP) Certification

Certifications

  • CRME: Certified Revenue Management Executive – method
  • Hotel Asset Management Certification – Harbor & Co.
  • Certified Hotel Industry Professional (CHIP)
  • CompTIA Security+
  • Certified Meeting Professional (CMP)
  • Salesforce for Sales Mastery – metric
  • Advanced Hospitality Revenue Management – Northwind
  • Google Certified Professional Cloud Architect
  • Hospitality Financial Management Certification - Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)

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