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Skills

  • Confidential data handling under program
  • Administrative support
  • Social media knowledge
  • Meeting arrangements
  • Writing reports
  • Document conversion
  • 4 WPM typing speed
  • Business Administration
  • Credit and collections
  • Administrative conflict resolution

Work Experiences

  • Achieved 56% faster query resolution.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Wrote professional memos, letters, and marketing copy to support business objectives and growth.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Wrote business documents such as metric, procedure, and metric that were clear and professional.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Student Secretarys and clients.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Established administrative work procedures to keep track of the daily tasks of the employees.

Summaries

  • Student Secretary with 13 years of experience assisting with initiative program coordination and implementation.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Precise and well-organized, with a thorough understanding of procedure offices and Jira applications.
  • Team player who is knowledgeable in client relations and quality assurance.
  • Highly organized and hardworking, with a clear focus on ensuring that operations are efficient and accurate.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Dedicated team member with excellent organizational skills and a keen eye for detail.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Expert at multitasking in a fast-paced environment.
  • Offering 6 years of experience in customer relations management.

Accomplishments

  • Spearheaded process improvements in student outreach efforts, increasing student-faculty engagement by 46%.
  • Coordinated academic calendars for 8 faculty members and 6 students, achieving a 21% reduction in schedule conflicts.
  • Streamlined faculty-student meeting schedules, increasing overall meeting efficiency by 78%.
  • Monitored the academic performance of students, providing timely communication and assistance to those struggling, improving retention by 60%.
  • Resolved product issue through consumer testing.
  • Documented and resolved process which led to procedure.
  • Led the coordination of faculty travel arrangements for conferences, ensuring accurate budgeting and smooth logistics.
  • Assisted in scheduling academic advising sessions, leading to 67% higher student attendance and engagement.
  • Crafted organized, clear, and actionable meeting agendas for faculty meetings, aligning interests and decisions across departments.
  • Developed systems for tracking and summarizing student academic performance data monthly, resulting in a 17% higher accuracy in reporting.

Affiliations

  • Alpha Kappa Psi Professional Business Fraternity
  • American Association of Administrative Professionals (AAAP)
  • Jaycees
  • National Association of Student Personnel Administrators (NASPA)
  • Young Admin Professionals Network
  • International Association of Administrative Professionals
  • Society for Human Resource Management (SHRM) - Student Chapter
  • Rotary International
  • Student Government Association (SGA) Summit Group
  • Association for Supply Chain Management (APICS)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Effective Newsletter Design and Communication
  • Event Planning and Coordination Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Customer Service Excellence Certification by Harbor & Co.
  • CompTIA Security+
  • HR Assistant Certification
  • Project Management for Administrative Professionals by Harbor & Co.
  • Digital Communication in the Workplace by program

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