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Skills

  • Supervision
  • Framework housing expert
  • Cross-sector Collaboration
  • Tax Credit Specialist
  • Advanced problem-solving in housing crisis situations
  • Negotiation
  • Project organization
  • Standard equipment
  • Crisis intervention techniques
  • Effective communication skills

Work Experiences

  • Oversaw discharge planning to ensure a smooth transition back into society.
  • Parent support groups on topics like positive discipline and parenting styles were facilitated by me.
  • Was in charge of volunteer logistics, including scheduling, inventory, and transportation.
  • Oversaw training programs for over 17 new recruits each year.
  • Had planned ahead.
  • Worked with members of the community to educate the public on topics such as drug abuse prevention and traffic safety.
  • Was in charge of maintaining a large database of job openings.
  • Gathered and analyzed key metrics to better understand which programs achieved the desired results and which ones needed more work to succeed.
  • Conducted interviews with applicants and explained the scope of various benefits that were available.
  • Kept track of everything.

Summaries

  • Versatile
  • Conflict resolution and intervention training is extensive.
  • Motivated professional capable of managing and monitoring member and group eligibility information.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Housing Specialist with a background in non-profit marketing and advertising and advanced knowledge of B2B marketing, negotiations, and branding.
  • When developing programs to grow ministry and outreach, skilled in directing day-to-day operations.
  • Proactive
  • Seasoned
  • Housing Specialist is a detail-oriented Housing Specialist with strong communication, problem-solving, and strategic planning abilities.
  • Volunteer Coordinator with a strong commitment to quality who is eager to apply her skills and experience to a long-term position at Northwind.

Accomplishments

  • Assessed and prioritized clients’ urgent housing needs, successfully placing 3 families into temporary housing within 12 hours.
  • Partnered with local shelters to develop a housing transition program, reducing the average stay in emergency housing by 11 days.
  • Led conflict mediation between tenants and landlords, successfully resolving 17 disputes and minimizing eviction cases by 57%.
  • Spearheaded rent negotiation efforts with landlords, resulting in reduced rent costs for 12 low-income households.
  • Designed eviction prevention programs, which reduced eviction rates by 24% for at-risk tenants in Denver.
  • Drafted and submitted proposals for government housing grants, securing $16 in additional funding for housing programs.
  • Developed an online housing resource platform, increasing client self-sufficiency by 84% through easy access to housing-related tools.
  • Documented and resolved procedure which led to metric.
  • Trained new housing specialists, enhancing on-the-job readiness and improving team productivity by 37% within 17 weeks.
  • Achieved 44% success rate in resolving tenant disputes through mediation, preventing legal action and maintaining positive landlord relations.

Affiliations

  • Association for Computing Machinery
  • Local Public Housing Authority (PHA) Affiliate Memberships
  • Non-Profit Housing Association of Northern California (NPH)
  • Coalition for Responsible Community Development (CRCD)
  • Rotary International
  • Freemason
  • Alliance for Housing Solutions
  • National Association of Housing and Redevelopment Officials (NAHRO)
  • Toastmasters
  • American Society of Safety Professionals

Certifications

  • Licensed Clinical Social Worker
  • Project Management certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • CPR and First Aid Certification - Beacon Labs
  • Fair Housing & Tenant Law Certification – Brightline
  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Licensed Clinical Social Worker (LCSW)
  • Certified Case Manager (CCM) - Summit Group

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