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Skills

  • Team building
  • Application Review
  • Project organization
  • Conflict mediation and resolution
  • Framework housing expert
  • Business operations
  • Tax Credit Specialist
  • Advanced problem-solving in housing crisis situations
  • Budgets
  • Temporary housing

Work Experiences

  • Managed
  • Provided re-employment services, job clubs, and job search assistance, as well as job-seeking skills training in group and individual settings.
  • Oversaw training programs for over 17 new recruits each year.
  • Helped write grants to raise money for the organization, raising over $7 per 6 months.
  • Analyzed data from interviews, educational and medical records, consultations with other professionals, and diagnostic evaluations to determine clients' capabilities, needs, and eligibility for services.
  • Families were referred to food banks, financial assistance programs, employment and training assistance, as well as health and immigration services.
  • Had planned ahead.
  • Assessed clients' needs and referred them to financial, medical, social, and community resources and services.
  • Was in charge of updating and maintaining the city's website and social media accounts.
  • Got better.

Summaries

  • Through dynamic communication and exemplary engagement skills, a confident Eligibility Specialist is committed to promoting positive customer outcomes.
  • In Boston, a friendly Housing Specialist dedicated to maintaining positive communications and relationships with clients, property managers, landlords, and housing agencies.
  • Volunteer Coordinator with a strong commitment to quality who is eager to apply her skills and experience to a long-term position at Northwind.
  • Resourceful
  • With 14 years of experience in the public sector, I am a results-oriented community service professional and manager.
  • Service-driven
  • 13 years of experience working with framework as a knowledgeable housing specialist.
  • Looking for a way to support a prestigious institution's mission.
  • Looking for a challenging position in the public sector with room for advancement?
  • Looking for a way to get involved in personnel training while also promoting safety measures.

Accomplishments

  • Developed a community outreach initiative that increased engagement by 46% and boosted participation in housing workshops.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Conducted regular home inspections, ensuring compliance with housing safety standards and increasing habitability scores by 51%.
  • Spearheaded rent negotiation efforts with landlords, resulting in reduced rent costs for 12 low-income households.
  • Developed and managed housing referral databases, improving efficiency by 83% and reducing the average placement timeline by 11 days.
  • Collaborated with team of 10 in the development of framework.
  • Collaborated with cross-functional teams to track housing retention rates, achieving a 47% increase in tenant stability over the past year.
  • Monitored LIHTC compliance for multiple housing projects, reducing non-compliance incidents by 15% in 2024.
  • Led client workshops around tenant responsibilities and financial planning, reducing late rental payments by 76% across the Midwest.
  • Facilitated landlord-tenant communication workshops, leading to reduced eviction notices by 40% in 2023.

Affiliations

  • Multifamily Housing Industry Group (MHIG)
  • National Association for County Community and Economic Development (NACCED)
  • Fair Housing Justice Center (FHJC)
  • Council of Large Public Housing Authorities (CLPHA)
  • American Society of Safety Professionals
  • Jaycees
  • Department of Veterans Affairs (VA) Grant and Per Diem Program Affiliation
  • Association of Homeless Housing Service Providers (AHHSP)
  • National Alliance to End Homelessness (NAEH)
  • Society for Affordable Housing Professionals (SAHP)

Certifications

  • Certified Community Housing Development Organization (CHDO) – Ironclad Systems
  • Certified Property Manager (CPM) – category
  • Licensed Clinical Social Worker
  • Certified Public Accountant (CPA)
  • Professional in Housing and Community Development (PHCD) – National Association of Housing and Redevelopment Officials (NAHRO)
  • Project Management Professional (PMP)
  • Public Housing Manager (PHM) Certification – Ironclad Systems
  • Association for Project Management (APM)
  • CompTIA Security+
  • Fair Housing & Tenant Law Certification – Brightline

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