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Skills

  • Operational improvement
  • Administrative support
  • Accounts payable / accounts receivable
  • Project management
  • Recording patient demographics
  • Business operations
  • Contract agreement preparation
  • Faxing paperwork
  • Critical thinker
  • Conflict resolution

Work Experiences

  • Was in charge of data entry, resume tracking, and the applicant tracking system.
  • Prepared for meetings by gathering all necessary materials ahead of time.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Meticulously transcribed phone messages and relayed them to the appropriate personnel within 18 minutes of each call.
  • Called 17 callers and used discretion and interpretive judgment on a daily basis.
  • Compiled annual budget recommendations for the end of the fiscal year.
  • Responded to customer service inquiries in a thorough and timely manner.
  • Was in charge of scheduling, managing reservations, and sending confirmations for conference calls.
  • Aided the organization's objectives by ensuring that projects were in line with the mission of providing knowledge, information, expertise, and experiences in the field of speech and language pathology.
  • Double-checked the accuracy and integrity of the files and fixed any errors.

Summaries

  • In search of a new professional challenge in a fast-paced setting.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as team leadership and performance reporting.
  • Team player who is polished and precise in handling multi-line systems with high call volumes.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • With excellent time management skills and a resourceful approach, able to handle multiple simultaneous tasks.
  • Team player who is knowledgeable in strategic planning and vendor management.
  • Motivated Office Automation Clerk looking for a new job where her project management and performance reporting skills can be put to good use.
  • 7 years of experience in general office procedures, data analysis and workflow optimization.
  • Offering 9 years of experience in customer relations management.
  • In search of an opportunity in a high-pressure, deadline-driven environment.

Accomplishments

  • Patient Charting: Retrieved and re-filed patient charts in proper sequence to maintain organization and up-to-date paperwork information.
  • Led the digitalization of office processes, transitioning from paper-based filing to a cloud-based system, resulting in a 50% reduction in physical document storage needs.
  • Scheduling: Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
  • Inventory Management: Managed inventory and office budgeting for supplies for busy office of 15.
  • Delivered ongoing support for executive communications, drafting executive-level emails, reports, and presentations that aligned with company branding and strategy.
  • Human Resources: Recorded and filed employee benefit, salary and annual evaluation information.
  • Facilitated on-time completion of departmental tasks by managing timelines and ensuring deadline adherence for cross-functional initiatives.
  • Created an accessible database for previous meeting documentation, improving internal communications and closing gaps in the decision-making process.
  • Accomplished standard through category.
  • Billing: Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.

Affiliations

  • Society of Human Resource Management
  • National Association of Executive Assistants and Administrative Professionals (NAEAP)
  • Lions Club
  • Executive Leadership Support Forum Phoenix, 2023
  • International Business Travel Association (IBTA)
  • National Notary Association (NNA)
  • International Organization for Standardization (ISO) - Certification in Documentation Management
  • American Marketing Association
  • Administrative Certification of Excellence (ACE)
  • Rotary International

Certifications

  • Certified Administrative Professional (CAP) through the International Association of Administrative Professionals (IAAP)
  • ServSafe
  • Customer Relationship Management (CRM) Software – Salesforce Admin Certification by initiative
  • Conflict Resolution and Negotiation for Secretarial Professionals from system
  • Office Management Certification from Cedar Works
  • Financial Literacy Certification for Administrative Professionals by Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Office Specialist (MOS) Certification
  • Advanced Presentation Skills Certificate from Lakeside Partners
  • Certification in Business Writing from procedure

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