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Skills

  • Medical imaging scheduling
  • Organization
  • Patient record accuracy
  • Customer service
  • Patient-specific scheduling customization
  • Preauthorization facilitation
  • Budgets
  • Insurance preauthorization management
  • Supervision
  • Insurance claim management

Work Experiences

  • Anticipated patient-specific scheduling needs, reducing cancellations by 68% and increasing the completion rate of scheduled appointments.
  • Achieved results within 2019.
  • Decreased wait time by 4 minutes per patient on average.
  • Coordinated with diagnostic labs and external providers.
  • Added post-surgical care follow-up appointments.
  • Collaborated with operations to resolve scheduling conflicts.
  • Assessed scheduling preferences.
  • Coordinated medical imaging and lab tests for patients.
  • Achieved a 76% improvement in preauthorization approval.
  • Created optimal provider availability.

Summaries

  • Opportunity to learn German was pursued in order to improve support for process populations.
  • Adept in preauthorization and health insurance management.
  • Accomplished Outpatient Scheduler with a comprehensive understanding of coordinating medical imaging and lab tests. Effectively decreased patient delays by 70% through diligent pre-appointment management and streamlined processes.
  • Achieved precise record coordination.
  • Proven experience in procedure and program environments, as well as knowledge of provider requirements.
  • Goal-oriented and friendly, with a track record of updating traditional offices to improve patient satisfaction.
  • Collaborative scheduler with deep expertise in working with both providers and insurance teams to align patient appointments with care plans. Efforts led to a 40% improvement in patient referrals and fewer scheduling errors.
  • Dedicated to streamlining organizational procedures in order to improve office environments.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Strengths in stakeholder engagement and team leadership backed up by Miscellaneous training.

Accomplishments

  • Collaborated with Tableau developers to enhance patient scheduling user interface, improving staff and patient satisfaction scores by 45%.
  • Worked with healthcare providers and specialists to prioritize high-risk patient appointments, reducing referral wait times by 74% days.
  • Implemented and monitored performance metrics for appointment scheduling team, achieving 18% improvement in adherence to clinic schedules.
  • Developed scheduling templates to accommodate complex appointment scenarios, increasing resource utilization by 62% across 4 clinics.
  • Trained 10 staff members on new electronic scheduling software, resulting in a 48% decrease in scheduling-related errors.
  • Monitored patient scheduling patterns using Tableau and provided data-driven recommendations, reducing patient wait times by 43%.
  • Streamlined patient intake processes across 8 outpatient clinics, contributing to a 24% increase in patient throughput.
  • Resolved scheduling conflicts by coordinating with engineering, reducing patient rescheduling rates by 63%.
  • Implemented department-wide scheduler guidelines, reducing time to fill gaps in future schedules by 55% days.
  • Collaborated with insurance coordinators to verify patient benefits and eligibility, reducing claim rejections by 59% in 2019.

Affiliations

  • National Association of Medical Assistants (NAMA)
  • Administrative Healthcare Professionals Association (AHPA)
  • National Organization of Rheumatology Managers (NORM)
  • National Association of Healthcare Access Management (NAHAM)
  • Association of Medical Office Managers (AMOM)
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) – Healthcare Focus
  • National Healthcare Access Association (NAHAM)
  • Jaycees
  • Freemason

Certifications

  • Insurance Preauthorization Specialist Certification - Lakeside Partners, 2022
  • Certified Professional in Healthcare Quality (CPHQ) - Harbor & Co. 2024
  • Medical Billing and Coding Certification, Beacon Labs, 2016
  • Certified Medical Billing Specialist (CMBS) - Brightline, 2019
  • Healthcare Scheduling Coordinator Certification - Lakeside Partners, 2016
  • Certified Outpatient Coder (COC) - Vantage, 2019
  • Certified Healthcare Access Associate (CHAA) - Northwind, 2020
  • Certified Business Analysis Professional (CBAP)
  • Certified Clinical Medical Assistant (CCMA) – procedure
  • Certified Patient Service Specialist (CPSS) - Brightline, 2021

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