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Skills

  • Cross-department collaboration
  • Effective listening and patient empathy
  • Insurance claim management
  • Operational improvement
  • Preauthorization facilitation
  • Supervision
  • Customer service excellence
  • Medical office workflow enhancement
  • Pre-appointment procedure streamlining
  • Communications

Work Experiences

  • Decreased wait time by 4 minutes per patient on average.
  • Anticipated patient-specific scheduling needs.
  • Coordinated medical imaging and lab tests for patients.
  • Achieved proficiency within 2 days.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Added post-surgical care follow-up appointments for surgical patients, enhancing patient recovery tracking by 31%.
  • Kept meticulous records of office inventories and ordered additional supplies for $13.
  • Balanced requests from 3 doctors and metric nurses, prioritizing patient scheduling needs while maintaining a 82% accuracy rate.
  • Continued care for 12% of patients.
  • Added post-surgical care follow-up appointments.

Summaries

  • Balanced complex scheduling requests.
  • Costs were consistently reduced while profits were increased.
  • Consistent follow-up with patients.
  • Achieved a 18% improvement in claim approval.
  • Coordinated efficient appointments and patient communications.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of strategic planning and process improvement as well as strategic planning training.
  • Outpatient Scheduler is a well-organized Outpatient Scheduler who is well-versed in healthcare processes and administrative requirements.
  • Achieved a 60% increase in daily appointments.

Accomplishments

  • Reduced no-show rates by 60% by implementing predictive analytics and reminder call systems for high-risk patients at Raleigh.
  • Facilitated monthly training for clinic staff on best practices in conflict resolution, reducing appointment scheduling complaints by 69%.
  • Worked with healthcare providers and specialists to prioritize high-risk patient appointments, reducing referral wait times by 74% days.
  • Initiated bi-weekly review of scheduling metrics and resource allocation, resulting in more efficient clinic operations and a 83% increase in completed appointments.
  • Documented and resolved system which led to program.
  • Coordinated preauthorization paperwork for finance, expediting approval times by 10 days.
  • Implemented a new patient triage system that prioritized complex cases, ultimately reducing critical patient backlog by 51%.
  • Trained 10 staff members on new electronic scheduling software, resulting in a 48% decrease in scheduling-related errors.
  • Resolved escalated scheduling issues with multiple departments, preventing delays in patient care and sustaining 44% on-time appointment rates.
  • Provided specialized schedule support for patients requiring consecutive medical imaging appointments, boosting imaging department throughput by 38%.

Affiliations

  • American Medical Informatics Association
  • Project Management Institute
  • Society for Human Resource Management (SHRM) – Healthcare Focus
  • Society of Human Resource Management
  • American Medical Billing Association (AMBA)
  • Outpatient Surgery Society (OSS)
  • Association for Clinical Documentation Improvement Specialists (ACDIS)
  • National Organization of Rheumatology Managers (NORM)
  • Medical Group Management Association (MGMA)
  • American Academy of Professional Coders (AAPC)

Certifications

  • Certified Healthcare Financial Professional (CHFP) Vantage 2015
  • CompTIA Network+
  • Certified Medical Billing Specialist (CMBS) - Brightline, 2019
  • Certified Electronic Health Record Specialist (CEHRS) Ironclad Systems, 2015
  • Healthcare Compliance Certification (CHC) Meridian 2017
  • National Certified Insurance and Coding Specialist (NCICS) - Brightline, 2023
  • Certified Medical Administrative Assistant (CMAA) - Harbor & Co. 2020
  • Healthcare Customer Service Representative Certification - Northwind, 2018
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)

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