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Skills

  • Brand management
  • Operational improvement
  • Team building
  • Cost-benefit analysis
  • Supervision
  • Portfolio management for multiple concurrent projects
  • Client relationship management
  • Business process reengineering
  • Operational efficiency improvement
  • Issue and conflict resolution

Work Experiences

  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Trained Service Project Managers and Service Project Managers in customer service initiatives, resulting in a client retention rate of 8% in 5 two years.
  • Studied existing procedures and policies to provide optimal leadership to employees and method operations when filling in for absent managers.
  • Completed detailed opening, closing, and shift change functions in order to maintain operational standards each day.
  • Increased profit by combining market knowledge and natural leadership abilities.
  • Product branding initiatives were strengthened, and effective marketing campaigns were coordinated.
  • Achieved a 54% rate of client satisfaction.
  • Was in charge of monthly district conference calls with initiative teams to update and align sales goals.
  • Increased sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Reported store policy violations to upper management to prevent shrinkage and misconduct.

Summaries

  • Expert in system with a strong aptitude for optimized and automated.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • ITIL certified
  • At process company, I'm offering 10 years of related experience and looking for new professional challenges with room for advancement.
  • Active leader with excellent communication and collaboration skills.
  • Miscellaneous practices and market conditions expert.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Dedicated to maximizing employee engagement and performance through training, monitoring, and morale-building techniques.
  • Dedicated management professional with 14 years of experience in standard of business.
  • Communicative and team-oriented, with ServiceNow expertise.

Accomplishments

  • Designed a risk mitigation initiative that lowered delay penalties by $18, preserving client trust and driving a 42% improvement in profitability margins.
  • Successfully led cross-functional teams across multiple global locations to deliver projects valued at $4, meeting all KPIs and client satisfaction benchmarks.
  • Built and implemented a detailed vendor performance scorecard, boosting overall supply chain efficiency by 24% and reducing delays caused by vendor issues.
  • Delivered a $18 high-risk project for Miscellaneous client in 2021, surpassing all key performance metrics, including safety requirements and budget constraints.
  • Optimized resource planning across multiple concurrent projects, reducing downtime by 58% and improving resource deployment efficiency by 48%.
  • Integrated a comprehensive team communication platform across 6 remote team members, increasing collaboration and reducing project downtime by 26%.
  • Implemented a revised project tracking tool that reduced team oversight time by 55% and boosted on-time delivery by 16 projects per quarter.
  • Created and maintained direct client relationships with key stakeholders in Miscellaneous, raising satisfaction scores by 14-points and leading to 80% repeat business.
  • Created project status dashboards that provided real-time analytics, increasing project reporting accuracy by 34% for senior leadership.
  • Automated manual reporting processes that previously required the past year, reducing the time spent generating reports to one year and improving accuracy by 26%.

Affiliations

  • Active Member, Business Process Management Institute (BPMI) - Implement advanced process improvement methodologies within service delivery frameworks.
  • Participant, Six Sigma Green Belt Certification Program - Achieved certification in Six Sigma process improvement strategies, leading to reduced bottlenecks in service deliverables.
  • Board Member, Local Project Management Professionals Network (PMPN) - Promoted mentorship initiatives in service project management for the next generation of leaders.
  • Member, Society for Industrial and Applied Mathematics (SIAM) - Apply quantitative analysis and forecasting methods for better service project planning.
  • Participant, Advanced Risk Management Training, Institute of Risk Management (IRM) - Applied extensive risk mitigation protocols that resulted in cost savings of $15.
  • Active Member, National Contract Management Association (NCMA) - Regularly attend training on contract handling, negotiations, and service level agreement management.
  • Regular Participant, Cross-Industry Project Leadership Forums - Participate in monthly forums discussing leadership strategies, resolving project issues, and risk mitigation.
  • Member, American Society for Quality (ASQ) - Engage in knowledge-sharing activities to apply quality improvement techniques in service project management.
  • Participant, Certified Risk Manager (CRM) Program - Applied risk management excellence in high-value service projects, reducing risks by 18%.
  • Member, Customer Service Professionals Network (CSPN) - Engage in workshops and conferences focused on elevating customer service levels across industries.

Certifications

  • Professional in Product Management - 2022 | AIPMM
  • ServiceNow Certified Implementation Specialist – ITSM - 2023
  • ServSafe
  • Google Cloud Professional Cloud Architect - 2016
  • Certified Associate in Project Management (CAPM) - 2021 - Project Management Institute (PMI)
  • Lean Six Sigma Green Belt – 2017, system
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Security Professional (CISSP) 2018 - (ISC)²
  • Microsoft Power BI Data Analyst - 2020 | Microsoft
  • PRINCE2 Practitioner - 2018 | AXELOS

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