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Skills

  • Career counseling
  • Client Retention Strategies
  • First Aid/CPR
  • Team management
  • Contract evaluation
  • Organization
  • Data-driven decision making
  • Team building
  • B2B sales strategies
  • Customer service

Work Experiences

  • Boosted overall client satisfaction.
  • Built a pipeline of potential clients.
  • Oversaw the delivery of framework project by process team, which resulted in category.
  • Achieved reduction over several months.
  • Collaborated with Legal Department.
  • Collaborated with legal department to streamline contract negotiations, resulting in reducing contract turnaround time by 5 days.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Attended industry conferences.
  • Added program in new business revenue.
  • Achieved Innovation Award for excellence in business negotiations, securing high-value contracts for HubSpot.

Summaries

  • Adept at identifying process improvements.
  • Client-focused professional with a strong background in building relationships.
  • Adaptable and resourceful Business Agent.
  • Boosted client satisfaction by 29%.
  • Accomplished Business Agent.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Business Agent with expertise in risk management and mitigating potential issues, successfully driving profitability through informed decision-making.
  • Award-winning Business Agent with 2 years of expertise in driving revenue generation through targeted client acquisition and retention strategies, resulting in a positive $10 impact.
  • Strengths in client relations and project management backed up by Miscellaneous training.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Led initiatives in cross-selling and upselling, helping boost account values by an average of $14 per client.
  • Led the implementation of new pricing strategies that increased average contract values by 25% across the Northeast.
  • Secured multiple high-value service agreements with Brightline, contributing an additional $18 to the company’s revenue within 2018.
  • Documented and resolved procedure which led to standard.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Negotiated 4 contracts with major stakeholders, achieving savings of $9 and improving risk mitigation outcomes.
  • Secured new business partnerships which increased company visibility in initiative and grew revenue by 57% in 2024.
  • Trained 3 junior associates in advanced business negotiation tactics, improving team metrics by 20% over 6 months.
  • Analyzed feedback from post-service surveys, using findings to implement service adjustments that increased satisfaction rates by 48% and retention by 56%.

Affiliations

  • Institute for Supply Management (ISM)
  • American Marketing Association
  • Association for Financial Professionals (AFP)
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Toastmasters
  • Association of Business Process Management Professionals International (ABPMP)
  • Freemason
  • Jaycees
  • International Business Brokers Association (IBBA)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Negotiation Mastery Certificate - Harvard Business School
  • Apple Certified Associate (ACA)
  • Certified Business Process Professional (CBPP) - Association for Business Process Management Professionals (ABPMP)
  • Certified Public Accountant (CPA)
  • Certified Professional Salesperson (CPSP) - category
  • Certified Business Negotiator (CBN) - initiative
  • Digital Sales Certification - program
  • Certified Sales Leadership Professional (CSLP) – Sales Management Association
  • Certified Business Administrator (CBA) - framework

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