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Skills

  • Communications
  • Client-focused
  • Excel in initiative
  • Excellent communication
  • Positive learning process
  • Standard equipment
  • Computer literate
  • Safety measures
  • Product ordering
  • Operational improvement

Work Experiences

  • Identified
  • Raised the stakes.
  • Organized, promoted, and managed parent workshops aimed at helping children succeed academically.
  • On-site training was provided by me.
  • Transported Tableau to the past year customer locations.
  • Developed a strong and trusting relationship with children and their families, fostering trust and communication in order to meet case requirements.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Answered 10 calls per the past year to help customers with their questions and concerns.
  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.

Summaries

  • Adaptable, tenacious, and capable project manager with over 5 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Versatile
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a program position with a forward-thinking organization.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Service-driven
  • Professional with over 4 years of experience in project management and process improvement initiatives across the enterprise.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Customer service specialist with 5 years of metric experience who is dedicated and detail-oriented.
  • Fluent in both English and Spanish.

Accomplishments

  • Resolved product issue through consumer testing.
  • Revised daily activity structures to incorporate more sensory-friendly learning activities, increasing engagement among special-needs children.
  • Organized parental workshops aimed at enhancing home-based learning, improving overall child performance by 42%.
  • Achieved PMP to further enhance child safety, significantly reducing minor injuries within three years.
  • Designed a reward-based behavioral improvement program which resulted in 49% fewer negative behavioral reports.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored and adjusted meal plans in conjunction with nutritionists, resulting in 61% healthier eating habits among children.
  • Trained staff on effective communication techniques with children, lowering the number of unresolved behavioral issues by 33%.
  • Reduced parent complaints related to communication issues with standardized report formats and clear guidelines, leading to 52% higher satisfaction.
  • Developed individualized learning plans for children, leading to a 23% improvement in goal achievement over one year.

Affiliations

  • Project Management Institute
  • North American Reggio Emilia Alliance (NAREA)
  • Council for Professional Recognition (CDA)
  • American Montessori Society (AMS)
  • Parents as Teachers National Center
  • American Marketing Association
  • National Child Care Association (NCCA)
  • Society of Human Resource Management
  • National Afterschool Association (NAA)
  • American Academy of Pediatrics (AAP)

Certifications

  • Child Development Associate (CDA) Certification
  • Cisco Certified Network Associate (CCNA)
  • Preventative Health, Safety, & Nutrition (PHSN) Certification
  • Infant and Toddler Care Certificate
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Positive Discipline Certified Educator (PDCE)
  • Play Therapy Certification - Vantage
  • Health and Safety Competency Training for Childcare Providers
  • Crisis Prevention and Intervention Certification (CPI)
  • Director's Credential in Early Childhood Education and Care

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