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Skills

  • Electronic Records Management
  • Client Satisfaction Improvement
  • Decision-making in administrative roles
  • Team management
  • Medical data integrity
  • Scheduling and calendar management
  • Lab testing logistics coordination
  • First Aid/CPR
  • Database management
  • Planning and coordination

Work Experiences

  • Assumed responsibility for incoming sample logging, ensuring that 17 samples were correctly categorized and labeled daily with zero incidents.
  • Customer service, patient appointment management, billing and collections, and office administration were among the tasks I oversaw in the front office.
  • Coordinated with external vendors for laboratory equipment maintenance.
  • Assisted in coordinating multiple clinical trials, ensuring that all data entry and documentation was compliant with Good Laboratory Practices (GLP).
  • Assisted in drafting SOPs for laboratory operations.
  • Achieved successful regulatory compliance.
  • Assumed responsibility for incoming sample logging.
  • Used HubSpot to transcribe over 3 daily meetings and appointments, as well as organize documents for improved office efficiency.
  • Called patients to schedule process appointments, double-checking information and availability on a regular basis.
  • Collaborated with the quality assurance team.

Summaries

  • Metric and procedure have a proven track record.
  • Laboratory Secretary is a hardworking and dependable Laboratory Secretary who excels at vendor management and project management.
  • Insurance coverage verification, record reviews, and schedule maintenance are all areas of expertise.
  • Proven track record of motivating optimized to achieve team, individual, and management goals.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • With ServiceNow training, I am skilled at quality assurance.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Interpersonal and communication skills are excellent.
  • Working in system and program settings to meet all provider and patient needs is part of my background.
  • A proactive team player.

Accomplishments

  • Took the lead in organizing and maintaining an accurate record of lab certifications and licenses, ensuring uninterrupted compliance with state and federal regulations.
  • Assisted in developing workflows for specimen tracking, ensuring 31% improvement in sample traceability in collaboration with lab technicians.
  • Contributed to streamlining patient data entry workflows, decreasing administrative delays and improving overall lab turnaround times by 57%.
  • Regularly communicated test results to physicians and other healthcare professionals, ensuring prompt feedback and patient care coordination in critical cases.
  • Maintained up-to-date certifications for lab administrative staff, reducing compliance issues and ensuring all personnel were operating per regulatory standards.
  • Played a vital role in improving patient registration processes, reducing time spent on administrative tasks by 73% and enhancing patient satisfaction.
  • Partnered with the IT department to automate patient result notifications, leading to faster result dissemination times for process.
  • Collaborated with department leads to ensure critical lab supplies were consistently in stock, eliminating shortages across 15 areas and improving operational efficiency.
  • Coordinated and organized the implementation of a Power BI software to manage lab results, improving data visibility and retrieval times across departments by 85%.
  • Assisted laboratory leadership in creating detailed presentations and meeting agendas, increasing project tracking and accountability across teams.

Affiliations

  • Organized internal workshops as part of the Healthcare Office Association at Summit Group, focusing on streamlined processes and error reduction in labs.
  • Enrolled in the Associate of Science in Medical Office Administration at process, with a focus on laboratory-specific administrative support.
  • Affiliated with the Health Administration Management Association (HAMA), focusing on continuous education in healthcare policy and patient service improvements.
  • Received Vendor Management Training from Beacon Labs, improving relationships with laboratory suppliers and service reps crucial for lab operations.
  • Contributed to a multi-center lab documentation audit as part of the International Association for Laboratory Compliance (IALC), ensuring adherence to protocols across facilities.
  • Completed the Medical Administrative Assistant Certification through system, enhancing skills in office protocol within laboratory settings.
  • Participated in the Medical Billing and Coding training program at Meridian, focused on improving insurance claim accuracy for laboratory services.
  • Member of the Local Laboratory Administrators Group, attending monthly sessions on best practices to increase lab efficiency and compliance.
  • Continuous engagement with the American College of Healthcare Executives (ACHE) to improve leadership and management skills in laboratory settings.
  • Volunteered at framework Laboratory Department, gaining experience with patient record management and sample coordination.

Certifications

  • Association for Project Management (APM)
  • Laboratory Information Management System (LIMS) Training
  • SAP Certified Application Associate
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • Pharmaceutical Lab Auditing Certification
  • International Air Transport Association (IATA) Dangerous Goods Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Medical Administrative Assistant (CMAA)

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