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Skills

  • Methodology implementation
  • Project management
  • Interpersonal and written communication
  • Cost control strategies
  • Inventory management
  • Skilled in Tableau
  • Data entry
  • Materials preparation
  • Complaint resolution with diplomacy
  • Debugging proficiency

Work Experiences

  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Contributed to an 7-increase in overall sales.
  • Balanced multiple priorities.
  • Completed customer orders with a 53% accuracy rate.
  • Altered food orders mid-shift.
  • Consistently exceeded daily cash register quota.
  • Assisted with scheduling shifts.
  • Coordinated catering for events.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Procedure helped me achieve $112,000.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Skills in budget management and strategic planning are available.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Resourceful
  • Collaborate with commercial lenders to achieve sales targets.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a initiative position with a forward-thinking organization.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • Highly effective in quality assurance, evaluating personnel performance, and putting in place top-notch strategies.
  • Engaging Waitress/Cook/Cashier with the ability to communicate and assist customers with menu selections.

Accomplishments

  • Collaborated with team to implement seasonal marketing campaigns, increasing foot traffic and overall sales by 57% in 6 months.
  • Assisted in creating shift schedules for a team of 5 employees, achieving optimal staffing and reducing overtime by 62%.
  • Collaborated with the kitchen staff to adjust preparation procedures, leading to a 16% higher kitchen efficiency score in 2021.
  • Worked across multiple roles (Waitress/Cook/Cashier) to fill operational gaps during unexpected absences, keeping service levels consistent.
  • Reduced food preparation time by 40% during peak operating hours through efficient kitchen workflows.
  • Improved register efficiency by 48% through process refinement in checkout and payment systems.
  • Tailored dietary recommendations to meet specific customer needs, contributing to a 14% increase in repeat business.
  • Coordinated catering services for events, managing food preparation for 10 guests while adhering to special dietary requirements.
  • Increased sales 16% over two years.
  • Actively resolved customer complaints during service, improving overall guest satisfaction by 37% in three years.

Affiliations

  • Certified Food Handler, ServSafe - Obtained certification to enhance knowledge of food safety standards.
  • Certified in Customer Service Excellence, system - Trained in effective customer service and complaint resolution for food industry.
  • Certified First Aid & CPR, 2018 by Red Cross - Trained in handling emergencies within restaurant environments.
  • Volunteer Coordinator, Community Cooking Classes at Raleigh - Organized and led cooking workshops for local communities.
  • Member, Worldchefs - World Association of Chefs’ Societies - Participated in masterclass sessions focusing on innovative world cuisines.
  • Member, American Culinary Federation (ACF) - Participated in 2022 culinary workshops and networking events.
  • Attendee, Restaurant Revenue Management Conference, 2015 - Learned revenue-maximizing strategies for food and beverage sectors.
  • Member, National Restaurant Association - Engaged in metric to learn about new industry trends and best practices.
  • Certified, Alcohol Server Training Program Arizona - Acquired skills in responsible alcohol service and compliance with state laws.
  • Attendee, standard hosted by Hospitality Industry Association - Gained insights on the latest customer service techniques.

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • CPR & First Aid Certification - initiative
  • Certified Professional in Catering and Events (CPCE) – category
  • Team Leader in Hospitality Certification - Beacon Labs
  • Certified Cash Handling Professional - metric
  • Basic Food Hygiene Certification - process
  • Alcohol Awareness Certification (TIPS/TAM) - Massachusetts
  • Customer Service Specialist Certification - Cedar Works

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