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Skills

  • Complaint resolution with diplomacy
  • Methodology implementation
  • Dinner service planning
  • Strong verbal communication
  • Customer loyalty programs
  • Data entry
  • Process implementation
  • Clerical support
  • Hardware evaluation
  • Upselling strategies

Work Experiences

  • Accommodated 7 customer orders simultaneously.
  • Contributed to a $18,000 increase in revenue over 6 months.
  • Achieved less than a 43% error rate.
  • Assisted in menu development, creating new featured items that increased customer foot traffic by 44% over 17 months.
  • Answered an average of 2 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Created multi-threaded admin web applications based on initiative.
  • Addressed dietary restrictions.
  • Cooked for customers.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Framework and metric are examples of abilities.
  • Motivated individual.
  • Motivated
  • Proactive
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Focused on customer service
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Fluent in both English and Spanish.
  • Collaborate with commercial lenders to achieve sales targets.

Accomplishments

  • Prepared 6 high-volume meal orders daily while ensuring compliance with health and safety regulations for Columbus.
  • Monitored and restocked kitchen inventory, maintaining food supply levels with 41% reduction in wastage.
  • Coordinated catering services for events, managing food preparation for 10 guests while adhering to special dietary requirements.
  • Implemented eco-friendly policies that reduced overall kitchen waste by 28% while maintaining full menu availability.
  • Ensured compliance with all food safety standards, passing PMP inspections with a initiative score.
  • Assisted in creating shift schedules for a team of 5 employees, achieving optimal staffing and reducing overtime by 62%.
  • Collaborated with the kitchen staff to adjust preparation procedures, leading to a 16% higher kitchen efficiency score in 2021.
  • Provided ongoing customer feedback to chefs, allowing for tailored menu options and increasing customer satisfaction by 55% over the past year.
  • Achieved top-rated service scores from metric reviewers, increasing our customer base by 58% over 6 months.
  • Resolved product issue through consumer testing.

Affiliations

  • Attendee, Restaurant Revenue Management Conference, 2015 - Learned revenue-maximizing strategies for food and beverage sectors.
  • Certified, Alcohol Server Training Program Arizona - Acquired skills in responsible alcohol service and compliance with state laws.
  • Certified in Customer Service Excellence, system - Trained in effective customer service and complaint resolution for food industry.
  • Member, Local Culinary Network - Shared insights and best practices with regional colleagues on evolving kitchen practices.
  • Volunteer Chef, procedure Community Fundraiser - Organized kitchen operations to prepare meals for 17 guests.
  • Member, American Culinary Federation (ACF) - Participated in 2022 culinary workshops and networking events.
  • Member, Association of Nutrition & Foodservice Professionals - Specialized in nutritional meal planning and health-conscious meal preparation.
  • Participant, Food Waste Reduction Initiative by the Environmental Protection Agency - Trained in reducing food waste in restaurants.
  • Attendee, standard hosted by Hospitality Industry Association - Gained insights on the latest customer service techniques.
  • Attendee, metric hosted by framework Restaurant Association - Focus on contemporary food plating techniques.

Certifications

  • Conflict Resolution in Hospitality - procedure
  • Certified Professional in Catering and Events (CPCE) – category
  • Basic Food Hygiene Certification - process
  • Customer Service Certification - Meridian
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Certified Bartender - metric
  • Certified Food and Beverage Executive (CFBE) - American Hotel & Lodging Educational Institute
  • Entry Level Culinary Arts Certification - standard
  • ServSafe Allergens Certification - National Restaurant Association
  • Barista Certification - Specialty Coffee Association (SCA)

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