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Skills

  • Supply chain optimization
  • Conflict resolution
  • First Aid/CPR
  • HIPAA compliance
  • Food preparation
  • Data entry
  • Process improvement
  • Interpersonal and written communication
  • MS Office
  • Program equipment

Work Experiences

  • Conducted an initial client assessment and analysis to begin the research process.
  • Achieved a 57% reduction in waste.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Accurately tracked patient visits.
  • Assisted in managing the dental office budget of $7 annually, enabling more efficient use of resources and cost-saving measures.
  • Created accurate devices by creating detailed models of patients' mouths.
  • Assisted the functionality of completed models and adjusted devices to improve performance with the help of an apparatus that mimicked a human bite.
  • Achieved a 40% reduction in charting errors.
  • Actively promoted new dental procedures to patients.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Open and clear communicator who is used to working under pressure and adhering to strict deadlines.
  • Capable of quickly resolving problems and dealing with issues while adhering to procedures.
  • Precise communicator with experience working with dental team members, accurately entering patient data, and maintaining confidentiality.
  • By coordinating materials, cleaning teeth, and applying sealing compounds, I was able to accurately meet the needs of both the patient and the dentist.
  • Dedicated to providing exceptional care to all patients as part of a team.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Looking forward to bringing in talent to assist with initiative and method procedures.
  • Reliable Dental Assistant with 6 years of experience efficiently handling administrative tasks and assisting with dental procedures chairside.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Front Desk Dental Assistant is a multi-talented Front Desk Dental Assistant who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Introduced patient post-care follow-up protocols, improving after-care satisfaction scores by 68%.
  • Used dental practice management software Salesforce to track and improve key performance indicators (KPI), resulting in a 45% improvement.
  • Developed a patient satisfaction improvement program focused on communication, leading to a 57% increase in online positive reviews.
  • Utilized specialized scheduling software Asana to optimize dental procedure timelines, improving time efficiency by 85%.
  • Managed inventory control of dental supplies, resulting in a 45% reduction in waste and optimizing restocking processes.
  • Reduced office supply costs by 48% annually through improved inventory management and vendor negotiation techniques.
  • Resolved product issue through consumer testing.
  • Optimized inventory cost control by reducing surplus dental stock, minimizing over-ordering by 33%.
  • Collaborated with Dental Hygiene Department to coordinate patient referrals, reducing wait times by 77%.
  • Trained new staff on compliance with OSHA dental safety regulations, achieving a 59% improvement in adherence on safety audits.

Affiliations

  • Cross-trained Certified Dental Assistant (CDCA) Affiliation
  • Society of Human Resource Management
  • Project Management Institute
  • Healthcare Financial Management Association (HFMA)
  • Rotary International
  • Jaycees
  • Toastmasters
  • American Medical Informatics Association
  • Healthcare Administrators Association Affiliation
  • Dental Assisting National Board (DANB) Membership

Certifications

  • Certified Knowledge in Practice Management Software - Jira
  • Certified Insurance Verification Specialist (CIVS) - Cedar Works
  • Electronic Health Records (EHR) Specialist Certification, Summit Group
  • First Aid/CPR Certified
  • Patient Access Certification - Lakeside Partners
  • Teeth Whitening Certification for Assistants - Austin
  • CPR and First Aid Certification - Lakeside Partners
  • Customer Service Excellence Certification Brightline
  • Certified Dental Assistant (CDA) - Ironclad Systems
  • Microsoft Office Specialist (MOS) Certification—Asana

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