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Skills

  • Inspection reviews
  • Operational improvement
  • Customer service
  • Project organization
  • Supervision
  • Process improvement
  • Risk management processes and analysis
  • User interface understanding
  • OSHA compliance
  • Pricing tool development

Work Experiences

  • Followed Front Desk Dental Assistant specifications to make well-fitting appliances.
  • Metric helped me achieve $19,000.
  • Accurately tracked patient visits.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Answered an average of 5 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Assisted in sterilizing and preparing instruments for over 10 daily surgeries and cleanings, adhering to OSHA requirements.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Achieved a 40% reduction in charting errors.

Summaries

  • By coordinating materials, cleaning teeth, and applying sealing compounds, I was able to accurately meet the needs of both the patient and the dentist.
  • By facilitating exam room turnovers, preparing patients for examinations, and educating patients on oral hygiene and care, they were successful in maintaining patient flows.
  • Friendly Front Desk Dental Assistant with 5 years of experience providing patients with high-quality dental care.
  • Well-organized and conscientious about meeting individual needs.
  • Customer-focused Sales Representative with 5 years of experience solving problems for clients.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Top-producing salesperson and industry expert in Dental.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Procedure are well-understood.
  • Looking forward to bringing in talent to assist with initiative and method procedures.

Accomplishments

  • Introduced patient post-care follow-up protocols, improving after-care satisfaction scores by 68%.
  • Helped dental office recover unclaimed insurance earnings, contributing around $14 in extra monthly revenue.
  • Used dental practice management software Salesforce to track and improve key performance indicators (KPI), resulting in a 45% improvement.
  • Coordinated multi-department patient cases effectively, ensuring holistic care for 3 patients per day.
  • Used patient trust-building techniques to enhance overall satisfaction resulting in a 81% increase in patient retention.
  • Integrated electronic health record (EHR) system Power BI to improve data retrieval efficiency, reducing lookup times by 15%.
  • Filed, organized, and maintained patient charts and digital records with a 73% accuracy rate, streamlining accessibility for dental procedures.
  • Successfully cross-trained within the dental office to provide administrative coverage and assist with patient care operations as needed.
  • Developed a patient satisfaction improvement program focused on communication, leading to a 57% increase in online positive reviews.
  • Optimized inventory cost control by reducing surplus dental stock, minimizing over-ordering by 33%.

Affiliations

  • Healthcare Financial Management Association (HFMA)
  • Society of Human Resource Management
  • Dental Assisting National Board (DANB) Membership
  • Academy of Dental Management Consultants (ADMC)
  • Community Health Outreach Programs Volunteer
  • Jaycees
  • The Organization for Safety, Asepsis, and Prevention (OSAP)
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)
  • Society of Women Engineers
  • Professional Association of Health Care Office Management (PAHCOM)

Certifications

  • Insurance Billing and Coding Specialist Certification - Summit Group
  • Microsoft Office Specialist (MOS) Certification—Asana
  • Certified Dental Billing and Coding Specialist (CDBS) - Northwind
  • Certified Public Accountant
  • HIPAA Compliance Certificate - 2017
  • Google Certified Professional Cloud Architect
  • CompTIA A+ Technician
  • Dental Office Management Certificate - Raleigh
  • Certified in Dental Office Financial Management - Ironclad Systems
  • CompTIA Security+

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