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Skills

  • Problem resolution
  • Pending case backlog reduction
  • Cross-Department Communication
  • Team management
  • Medical recovery-related inquiry resolution
  • Data exchange enhancement
  • Patient communication handling
  • Communications
  • Supervision
  • Project management for recovery initiatives

Work Experiences

  • Assisted in the recovery process for financial claims.
  • Assisted in managing a portfolio of over 3 active recovery cases.
  • Achieved a 66% improvement in case resolution speed.
  • Achieved top ratings from internal audits.
  • Achieved a resolution success rate of 54%.
  • Advised customers on best practices for filing recovery claims.
  • Achieved a 45% reduction in error entry.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Designed and implemented recovery desk support procedures that resulted in a 58% decrease in client escalations over 2022.
  • Achieved 14 successful recovery closures in 2023.

Summaries

  • Recovery Desk Assistant is a well-organized Recovery Desk Assistant who is well-versed in healthcare processes and administrative requirements.
  • Proven experience in procedure and process environments, as well as knowledge of provider requirements.
  • With over 17 years of experience in the category industry, I am committed to organization and collaboration.
  • SAP advanced abilities
  • Boosted case resolution speed by 45%.
  • Achieved under 18% complaint rate.
  • Clear understanding of team leadership and client relations as well as project management training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Committed to exceptional client service.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Accelerated the approval process for high-priority claims, reducing processing times from 6 days to 17 days.
  • Drove a 36% increase in case compliance by instituting regular audit processes across operations.
  • Accelerated form approval processes by 81% through the adoption of new automation tools in HubSpot.
  • Resolved product issue through consumer testing.
  • Developed a comprehensive recovery system in Asana, resulting in a 52% reduction in case research time.
  • Developed executive-facing recovery desk reports that identified operational issues, streamlining processes by 26%.
  • Coordinated with stakeholders, driving a 23% decrease in unresolved cases across 7 departments.
  • Spearheaded a team initiative to streamline customer escalations, leading to a 78% decrease in complaints.
  • Formulated and implemented process improvements, reducing case backlog by 14% within program.
  • Advised customers on best practices for claim handling, resulting in a 83% increase in customer satisfaction ratings.

Affiliations

  • Association for Computing Machinery
  • Society for Recovery Systems Innovation (SRSI)
  • Digital Recovery Systems Association (DRSA)
  • Recovery Process Efficiency Council (RPEC)
  • Project Management Institute (PMI)
  • Debt Collection Management Association (DCMA)
  • Professional Certification in Financial Ethics (PCFE) - Advocacy Branch
  • Legal and Financial Documentation Improvement Society (LFDIS)
  • International Performance Management Association (IPMA)
  • Global Financial Operations Alliance (GFOA)

Certifications

  • Salesforce
  • Lean Six Sigma Green Belt Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Recovery Specialist (CRS)
  • ServSafe
  • Certified Information Systems Auditor (CISA)
  • Certified Emergency Manager (CEM)
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP)

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