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Skills

  • Cross-functional collaboration
  • Staff development
  • Process implementation
  • MS Office
  • Time management
  • Pricing tool development
  • Team Leadership
  • Budgets
  • Problem resolution
  • Operational improvement

Work Experiences

  • Had an excellent attendance record and was always on time for work.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Administered company-wide health benefits.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Procedure helped me achieve $210,000.
  • Analyzed benefits claims data.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created multi-threaded admin web applications based on initiative.
  • Advised on benefits packages.
  • Answered an average of 15 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Summaries

  • Achieved 67% fewer errors.
  • Achieved a 52% reduction in errors during open enrollment.
  • Method are well-understood.
  • Achieved a 64% reduction in sick leave.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Within Miscellaneous, senior Benefits Coordinator and outstanding performer in vendor management and cross-functional collaboration.
  • Asana and Workday experts.
  • Respectful and resilient thinker with a big-picture mindset.

Accomplishments

  • Identified
  • Recorded
  • Marketing: Implemented marketing strategies which resulted in framework growth of customer base.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Collaborated with external auditors for benefits compliance reviews, passing with zero compliance gaps and meeting all the required reporting standards.
  • Enhanced employee engagement with the company’s wellness programs, resulting in participation rates hitting 80%, the highest within several months.
  • Created
  • Trained
  • Acted as liaison between employees and benefit providers, facilitating timely problem resolution and reducing complaint volume by 15%.
  • Increased

Affiliations

  • Certified Professional in Human Resources (CPHR) - Obtained CPHR certification to support legal and efficient management of employee benefits.
  • American Society for Healthcare Human Resources Administration (ASHHRA) - Membership to stay informed about healthcare-focused benefit trends.
  • National Wellness Institute (NWI) - Membership to support initiatives in workplace wellness programs.
  • Compensation & Benefits Association of America (CBAA) - Attended to stay abreast of innovations in health benefits and compensation packages.
  • Lions Club
  • Project Management Institute
  • International Personnel Management Association (IPMA-HR) - Used resources to ensure benefits packages are competitive and well-communicated.
  • HR Certification Institute (HRCI) - Attended certification courses to sharpen knowledge in compliance and benefits management.
  • American Payroll Association (APA) - Regular participant to enhance understanding of benefits integrated with payroll operations.
  • Benefits Technology Solutions Alliance - Collaborated with members to integrate technology in benefits communication and administration.

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • Certified Benefits Professional (CBP)
  • Certified Compensation Professional (CCP)
  • Benefits Communications Training for HR Professionals 2017- Meridian
  • Apple Certified Associate (ACA)
  • Certified Protection Officer (CPO)
  • Certified 401(k) Professional (C(k)P)
  • Certified in Healthcare Compliance (CHC)
  • Human Capital Strategy Certification 2015 - Society for Human Resource Management (SHRM)

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