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Skills

  • Confidential information handling
  • Operational improvement
  • Patient data entry and verification
  • Regulatory compliance
  • Patient Transportation Coordination
  • Problem resolution
  • Interdepartmental collaboration
  • Health-related inquiry management
  • Communications
  • Multitasking in high-stakes settings

Work Experiences

  • Directed patient discharge processes.
  • Answered health-related inquiries.
  • Efficiently processed patient referrals, coordinating between 6 departments and external providers.
  • Achieved results within 12 months.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Coordinated between 14 departments.
  • Directed patient discharge processes, ensuring all documentation was completed, and patient care was transitioned to follow-up services.
  • Diligently monitored patient data accuracy, reducing clerical errors by 52% through double-checking and verification procedures.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Coordinated with external providers.

Summaries

  • Accomplished in streamlining medical procedures, adept at ensuring appointments, consultations, and referrals run smoothly, leading to improved patient care quality.
  • Audited records bi-weekly.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • 9 years of experience in healthcare administration.
  • Adept at training new administrative staff.
  • Adept at ensuring smooth appointments.
  • Administered comprehensive training programs for new staff and interns.
  • Trained in Salesforce and possesses exceptional budget management abilities.
  • Boosted retrieval efficiency by 78%.
  • Achieved results within metric.

Accomplishments

  • Successfully implemented an electronic health record (EHR) system, improving data retrieval accuracy by 45% and reducing administrative delays.
  • Collaborated with team of 2 in the development of program.
  • Implemented new call-routing and message-taking procedures, reducing patient call hold times by 37% and improving satisfaction.
  • Created and distributed training materials to new hires, accelerating onboarding processes and improving productivity within several months.
  • Recognized by Employee of the Year for exceptional team collaboration and improvement in daily operational efficiency.
  • Collaborated cross-functionally with clinical and financial teams, decreasing rejected insurance claims by 67% by optimizing claim submission workflows.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained efficient filing systems, reducing retrieval times by 31% and improving departmental productivity.
  • Utilized method to manage patient records and appointments, reducing booking errors by 82%.
  • Handled patient registration and insurance verification, which shortened intake times by 45% and enhanced the patient experience.

Affiliations

  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • Health Unit Coordinator Certification (HUCC) from category
  • Patient Registration and Eligibility Workshop Attendance hosted by Brightline
  • National Association of Social Workers
  • Practice Management Institute (PMI) Membership
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association for Computing Machinery
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Certified Medical Administrative Assistant (CMAA) through NHA
  • National Coordinating Council for Medication Error Reporting and Prevention (NCC MERP)

Certifications

  • Customer Service and Healthcare Support – category
  • Electronic Medical Records (EMR) Certification – method
  • Certified Medical Office Manager (CMOM) initiative
  • Certified Nursing Assistant (CNA) – process
  • CompTIA Network+
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Medical Records and Health Information Technician Certification (RHIT) – framework
  • Certified Patient Support Specialist (CPSS) – method

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