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Skills

  • Data retrieval system improvement
  • Patient check-in efficiency improvement
  • Conflict resolution with patients and families
  • Business operations
  • Operational improvement
  • Healthcare billing and coding awareness
  • Supervision
  • Team building
  • Appointment scheduling and coordination
  • HIPAA compliance

Work Experiences

  • Boosted supply chain efficiency by 19%.
  • Achieved zero data breaches during one year.
  • Coordinated incoming patient tours.
  • Created customized templates and documents to streamline patient check-in, reducing wait times by 42% within 6 months.
  • Directed patient discharge processes.
  • Collaborated with insurance companies.
  • Cross-trained in patient scheduling.
  • Collaborated with the nursing department to ensure scheduling of process specialist consultations was arranged promptly to facilitate care continuity.
  • Collaborated with lab technicians.
  • Awarded Employee of the Year for administrative accuracy.

Summaries

  • Adept at ensuring smooth appointments.
  • Trained in Salesforce and possesses exceptional budget management abilities.
  • Administered comprehensive training programs for new staff and interns.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With over 5 years of experience in the method industry, I am committed to organization and collaboration.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Boosted clinic performance.
  • Health Unit Secretary is a multi-talented Health Unit Secretary who is consistently rewarded for planning and operational improvements.
  • Opportunity to learn Mandarin was pursued in order to improve support for category populations.
  • Astute problem-solver.

Accomplishments

  • Ensured readiness of medical charts and patient records for product, improving check-in and intake processes.
  • Introduced a real-time appointment scheduling system that slashed patient wait times by 76%.
  • Utilized method to manage patient records and appointments, reducing booking errors by 82%.
  • Recognized by Employee of the Year for exceptional team collaboration and improvement in daily operational efficiency.
  • Collaborated with human resources to optimize patient billing processes, which led to a 70% increase in accurate insurance claim submissions.
  • Monitored supply inventories and collaborated with vendors to prevent shortages, reducing annual supply costs by $16.
  • Integral part of team that achieved national accreditation for the clinic by consistently following guidelines and updating compliance protocols.
  • Collaborated with team of 2 in the development of program.
  • Created monthly administrative reports that identified opportunities for reduced operational costs, saving the clinic $3 yearly.
  • Supervised daily administrative functions and managed the work schedules for 3 clerks, resulting in a more efficient office workflow.

Affiliations

  • Society of Human Resource Management
  • Freemason
  • Certified Administrative Professional (CAP) by International Association of Administrative Professionals (IAAP)
  • Association for Supply Chain Management (APICS)
  • International Association for Healthcare Security and Safety (IAHSS)
  • Patient Access Representative Certification Association (PARCA)
  • National Healthcareer Association (NHA)
  • Certified Medical Administrative Assistant (CMAA) through NHA
  • Certified Healthcare Access Associate (CHAA) by National Association of Healthcare Access Management (NAHAM)
  • National Association of Health Unit Coordinators (NAHUC)

Certifications

  • Certified Patient Support Specialist (CPSS) – method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA)
  • Certified Professional Coder (CPC) – system
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Apple Certified Associate (ACA)
  • Hospital Unit Secretary Training & Certification – metric
  • Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP)

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