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Skills

  • Recruiting and Hiring
  • Hotel property management integration
  • Market intelligence
  • Key account development
  • Profit and revenue-generating strategies
  • Client portfolio management
  • Data-driven decision making
  • Client onboarding processes
  • Dynamic pricing strategy
  • Brand-building strategies

Work Experiences

  • Increased my market share by 11% over the course of several months.
  • Increased profit margins by effectively managing expenses, budgets, and overhead, as well as increasing closings and optimizing product turns.
  • Used Tableau to create effective several months budgets, which resulted in a 6% reduction in spending.
  • Reviewed regional markets and created lists of potential customers for a team of 8 employees to effectively assign.
  • Increased revenue and profit margins by providing excellent customer service, implementing protocols, and quickly resolving sales reports.
  • Was in charge of supervising and training 14 employees in effective selling techniques.
  • Kept up with industry trends and changes and took advantage of professional development opportunities to improve my product and service knowledge.
  • Met sales goals by forming effective sales teams, preparing annual sales and marketing budgets, and putting strategic action plans in place.
  • Organized sales meetings with employees, the division president, the closing coordinator, and the construction manager to share best practices for improving processes.
  • Developed sales, customer service, and management presentation materials.

Summaries

  • Sales leader with a proven track record of progressive growth and achievement in the process industry.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Motivating leader who has built and managed method teams in the past.
  • Program, procedure, and process are all available.
  • Data analysis in program settings and data analysis in project management settings.
  • Entrepreneurial leader with experience building networks, introducing products, and educating clients.
  • Strong technical skills and experience in project management.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Ability to recognize metric issues and integrate framework solutions to achieve program.
  • Proven to be an expert in a variety of sales techniques and approaches.

Accomplishments

  • Prepared detailed quarterly sales forecasts and adhered to pipeline management practices which improved deal closure rates by 21%.
  • Collaborated with event planning companies, creating specialized experience packages that resulted in 12 highly successful corporate events in one year.
  • Negotiated partnerships with 8 travel agencies, resulting in a 46% increase in mid-week bookings during shoulder seasons.
  • Spearheaded business development initiatives in Columbus that drove a 28% increase in corporate/group booking leads.
  • Led cross-functional meetings with the marketing, operations, and event planning teams to ensure alignment on group sales efforts, achieving a 69% reduction in operational delays.
  • Led a team of 8 sales professionals to increase group bookings for corporate retreats, boosting event revenue by 19% in several months.
  • Collaborated with the banquet and catering teams to cross-promote facility rental services, generating an additional $5 in revenue from corporate event clients.
  • Coordinated luxurious travel experiences for high-profile clients, contributing to a 32% improvement in overall client satisfaction ratings.
  • Closed long-term contracts with multinational corporations for training programs, resulting in 4 additional conference bookings.
  • Oversaw the development of client feedback programs, using results to guide targeted service upgrades and leading to a 57% improvement in Net Promoter Score (NPS).

Affiliations

  • Attendee, Hospitality Sales, and Marketing Global Conference 2023, Boston
  • Graduate, Certificate Program in Hotel Sales Management from Northwind
  • Attendee, Travel Agency Forum and Networking Event Atlanta, 2024
  • Volunteer, Sustainable Travel Advisory Committee
  • Contributor, Hotel Sales Growth Impact Network (SIGN)
  • Certification, Certified Hospitality Sales Professional (CHSP)
  • Delegate, International Travel Expo and Networking Events
  • Attendee, Customer Loyalty Program Development Event, 2017
  • Committee Chair, Local Chamber of Commerce Tourism Board
  • Member, Meeting Professionals International (MPI)

Certifications

  • Certified Hospitality Revenue Manager (CHRM) - American Hotel & Lodging Association
  • Salesforce Certified Sales Cloud Consultant
  • CompTIA Network+
  • Certified Hotel Sales Professional (CHSP) - Ironclad Systems
  • Salesforce
  • Certified Tour Professional (CTP) – framework
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Advanced Hospitality and Tourism Sales Certification - Summit Group
  • First Aid/CPR

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