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Skills

  • Team building
  • Policy reinforcement
  • Compliance with metric
  • Regulatory compliance
  • Process improvement
  • Data analysis
  • Supervision
  • Operational improvement
  • Metrology and inspection techniques
  • Business operations

Work Experiences

  • Informed managers and production supervisors about production issues.
  • Gathered, analyzed, and disseminated statistical data.
  • Achieved a 73% decrease in warranty returns.
  • Achieved CPA compliance.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Implemented ISO 9000 quality management systems, which defined business practices and led to certification and improved business practices.
  • Analyzed customer feedback trends to identify and mitigate recurring quality issues, improving overall satisfaction by 29% in 2021.
  • Had an excellent attendance record and was always on time for work.
  • Audited equipment calibration processes.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Achieved results in 6 months.
  • Achieved zero major findings.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Maintains meticulous records and is capable of identifying and resolving issues.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Quality Assurance Manager who is well-versed in all QA operations, policies, and procedures.
  • Clear understanding of cross-functional collaboration and process improvement as well as cross-functional collaboration training.
  • With extensive knowledge of Asana use, committed to high standards of product inspections and customer service.

Accomplishments

  • Developed a real-time reporting tool for production quality metrics, improving data availability and decision-making processes by 67%.
  • Collaborated with cross-functional teams to facilitate root cause analysis, increasing first-pass yield on QuickBooks by 67%.
  • Monitored production processes through Statistical Process Control (SPC) ensuring process capability indices higher than system.
  • Led CAPA initiatives that increased customer satisfaction ratings by resolving root causes of recurring quality issues in Asana.
  • Cooperated with engineering to mitigate risks during the design phase, successfully preventing 6 potential product recalls.
  • Managed non-conforming material reviews, and accountable for timely disposition decisions, avoiding 9 worth of production delays annually.
  • Reduced changeover time by 79% through the implementation of SMED principles, increasing overall equipment effectiveness (OEE) by 17%.
  • Led a 14-person team in continuous improvement projects, yielding a 25% increase in product efficiency over a the past year period.
  • Coordinated cross-functional workshops to refine Failure Mode and Effects Analysis (FMEA), decreasing risk priority numbers by 52%.
  • Introduced risk-based thinking into quality processes to meet ISO 9001:2015 updates, resulting in improved audit scores and compliance in 2022.

Affiliations

  • Toastmasters
  • International Council on Systems Engineering (INCOSE) - Member contributing insights on systems optimization and product development.
  • Women in Manufacturing (WiM) - Participant in workshops focused on bridging quality and lean practices in manufacturing.
  • Association for Manufacturing Excellence (AME) - Networked with professionals to improve engineering productivity and quality practices.
  • American Production and Inventory Control Society (APICS) - Completed supply chain and production efficiency courses, applying lean principles.
  • International Metrology Society (IMS) - Involved in metrology events and discussions on calibration standards for quality assurance.
  • International Council of Nurses
  • Society of Human Resource Management
  • American Society of Safety Professionals
  • Engineering Council - Chartered Engineer status, focusing on quality improvement in systems engineering.

Certifications

  • Certified Reliability Engineer (CRE) – Ironclad Systems
  • ISO 9001:2015 Lead Auditor Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant (CPA)
  • Certified Risk Manager (CRM) – program
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ
  • Certified Quality Auditor (CQA) - framework
  • CompTIA A+ Technician
  • First Aid/CPR Certified
  • Certified ISO/TS 16949 Auditor

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